Pell's

"I bought a tractor here. It won’t be back. I have little good to say. The salesman(who was also the owner) was helpful and treated one issue fairly. However, the service department is terrible. I can’t call for any questions on a piece of machinery I bought there without their answer being “bring it in so we can take a look”. It’s not the closest dealer, but I liked the family business aspect and was hopeful of a good relationship. Look your machinery over very well! After their post buy checks(that were also marked with paint) I had wheel lugs that were hand loose on most of the wheels. They seem to know very little about tractors they sell. My questions about maintenance were not understood and couldn’t be answered even when I referenced the manual. I have went elsewhere for maintenance and found much better service where they actually care to help and are knowledgeable. I see other people who have had issues here get a defensive reply back from the owner. I will not be calling you after a defensive reply. Fix your lack of customer service and you wouldn’t have to reply to bad customer service reviews."

"We recently purchased a tractor on their lot. The professionalism and courtesy they showed us was awesome. They kept us informed, very helpful, great communication. They transfered the needed paperwork to our dealer here in Utah, and they did a great job getting the tractor ready for transport. It was a great experience to deal with this company, their awesome customer service was wonderful. If the opportunity arises , we will do business again. And will definitely recommend them to anyone. Matt and Adam did a great job."

"If you are in the market for a tractor, I highly recommend going to Pell’s. The staff is outstanding! Everyone is extremely polite, professional, knowledgeable. The purchase process was very easy and convenient. They also took the time to show me all the features of my tractor, and made sure I was comfortable using it. They even helped me load the tractor and showed me how to safely secure it to my trailer. You can tell The Pell’s team take pride in customer service."

"Great experience with Pell's, I reached out to multiple Kubota dealers and Pell's was the only one that really wanted my business. Non of the other dealers I reached out too would take the time to answer my questions in detail and provide the info I was looking for. John Thomas at Pell's answered all my questions and never hesitated in providing everything I asked for. Great Job John and Matt, look forward to many more years of doing business with you. I would also Like to mention that Tim in service did a fantastic job of getting my new tractor ready for delivery and coordinating the delivery, it was seamless. Great job all around at Pell's."