Foot Locker

"The girl with the locs always on her phone not helpful and when you ask her something she makes you wait until someone else can do it terrible she need another job"

"The women’s section is small but Kevin made sure I left out feeling happy with a pair of shoes I loved! I wasn’t looking forward to shopping but he said he wanted to prove me wrong. And he did! Thanks Kevin!"

"The experience at foot locker was one to write for corporate and maybe a lesson in customer service could be instructed. My mom brought a pair of shoes for my daughter in which she did not like them, however she had disposed of the shoe box. Upon entering the store the young attended greeted me nicely. However once we came to the cash register another worker had a very disdain look when she could see that I didn't have the shoe box. The guy insisted that they could not refund or exchange the shoe secondary to not having the box. I explained what the receipt states and it did not mention a box and he he implied you must have the box.The female attendant stated it was common sense tonhave the box in order to return. I replied again that the receipt does not state that and would like to speak to the manager . The assistant manager even suggested I try to resell the shoes online. I thanked him and again asked for the manager. Upon the manager coming over and already being briefed of the situation he greeted me with huffs and muffs from his mouth and proceeded to pick up the shoes and slam them on the counter angrily stating he will have to zero these shoes out and he could not sell them without a box. I stood their and listened to him grumble as I just wanted my return. He proceeded with the return provided me with my money and tossed the shoes on the back counter. This experience was horrible and unfortunate when consumers spend money and are treated unkindly. I will never return to this store or another foot locker. Some of the staff acted like the shoe return was going to cause them to lose their jobs, Which I pray it didn't. Zero stars I do not recommend."

"I gave this store 2 stars mostly for confusion. I purchased a pair of white af1 for my daughter at kids footlocker the day before Valentine’s Day. On Valentine’s Day, she tried them on, but couldn’t fit them. I went to exchange at kids footlocker, but they didn’t have her size, they suggested I go up the hall, to this store for an exchange. When I went in the store I told the manager Mike what happened and that I needed to get my daughter foot sized and that I wanted to exchange the shoes for her correct size. She tried on two different sizes before we agreed on a size. True enough, I didn’t have my receipt and apparently I didn’t verify my account with the sales associate at kids footlocker during my initial purchase 3 days earlier, but I showed him the purchase on my card statement. The entire conversation I tell him that I just want to exchange the shoe for the right size, but he keeps mentioning the return price without the receipt which was half the price of the shoe. I left, went back to kids foot locker and they suggested I go to Champs. I went to Champs and they did the exchange with no problem. I went back to this store to tell Mike about the easy process I had at Champs and he insisted that he was going to do the same thing, but he was just telling me the price it would be to return the shoe which caused confusion because I never once asked him for a refund. I wouldn’t have her try on 2 different sizes of the same shoe and agree on a size and say “I want to return them instead.” It was a total mess."