Foot Locker

"There was a time when a shoe salesman would help you try them on. Gone are those times for sure! I had the worst shopping experience this weekend getting shoes for the kids. Only positive I can say about this store is that they did have the shoes in stock! However, trying to get the sales people to bring me out the correct size proved more than a challenge. While I am not expecting these sales associates to help figure out sizing and stick around to help the kids try the shoes on, I do expect some level of service. The store was not that busy and the salespeople were just occupied taking to each other, or looking on their phone, or not helping us get the right shoe size from the back. They seemed upset that they had to do the slightest bit of work. Not only were they not very helpful, but not even the slightest bit courteous or thankful that we were shopping at their dirty store. And I do mean it was filthy; trash on the floor and tables. The seats where customers needed to sit to try the shoes on were just grose! When we did somehow find the size we needed after much of our effort chasing after the salespeople to bring us the shoes, the attitude of the checkout girl was a joke. The checkout girl wouldn’t even look at me once while ringing me up, didn’t say a single word to me during that transaction. I felt I was interrupting her and putting her out for having to check me out. Who am I to expect some thankful acknowledgment for shopping there and spending a lot of money on kid shoes. If this is what brick and mortar shopping has become, I will just order shoes from Amazon next time and return the ones that don’t fit saving the hassle of going back into a dirty unkept store and dealing with the unfriendly, unqualified, unmanaged and ungrateful, sales staff at footlocker."

"Shout to the short Indian/Arabic dude. I didn’t catch his name sadly. This guy went above and beyond finding me sizes and giving me alternative options to the shoes I was initially coming to buy. He got my sizes even though I was asking for many different sizes and he didn’t complain at all, he was always helpful patient and wanted me to walk out happy. GIVE THIS GUY A RAISE, honestly I would only come back to this store at this location for this dude otherwise I’ll shop online. Only part of the experience that was awful that made me want to not buy the white Air Force 1s and I was so close to leave them was because of the cashier. Just very rude, not helpful, no thank you or anything. That was a bummer."

"Yesterday I bought a pair of shoes from Footlocker. Outstanding service from Mikhaal. He went above and beyond to help me find the right pair of shoes. The whole store was super friendly. Will come back in the future to buy shoes."

"If I could leave a zero star I would. I can’t understand how there are four people working and three of them are behind the counter talking while one person struggles to find three pairs of shoes in my size. I had to let someone know I needed help. Not that I was ready but that I needed help. The young lady who ends up kind of helping asked me to pull a shoes down for her that I needed to see???? Where they do that at? And didn’t say thank you. Wow. Whoever worked around noon on 8/29…..aweful!! I came all the way to Troy for the most ghetto experience! Nice."