Secret Haute couture

"amazing store with amazing dresses and even more amazing staff. she helped me pick out, try on, and decide on a dress. blessed to have found her when i did !"

"I loved this place, the workers are really nice and I found my dream dress. Even the pricing was amazing. I came from Dearborn and it was worth the drive :) the owner and the worker are helpful and easygoing."

"My recent visit to Secret Haute Couture was, regrettably, a deeply disappointing experience. Our party of eight traveled all the way from Chicago to Michigan with the intent of shopping for multiple dresses. We were filled with anticipation and optimism, unfortunately, our experience did not live up to these expectations due to the unprofessional customer service we received. Upon our arrival, rather than receiving a warm welcome or polite acknowledgment, we were met with a dismissive attitude from the staff. A gentleman at the store remarked, "All eight of you coming to see one dress only?" Even after clarifying that we intended to shop for multiple dresses, his response was laughter, followed by an unsettling disregard for our presence. Addressing this attitude, I mentioned that we had come a significant distance from Chicago and deserved better treatment. Sadly, this did not seem to change the approach of the staff. What was meant to be a joyful shopping trip turned into an uncomfortable and disheartening experience. I had heard about poor customer service at Secret Haute Couture, but I chose to give them the benefit of the doubt. Unfortunately, my experience only confirmed these reports. As a potential customer, I felt dismissed and disrespected, which is far from the experience one would expect from a boutique of this stature. In light of this experience, I strongly recommend that potential shoppers consider other options. Customer service is an integral part of the shopping experience, and from my experience, Secret Haute Couture has much room for improvement in this area. Every customer deserves to be treated with respect and kindness, something that was noticeably lacking during our visit."

"As I read the other poorly reviews about customer service, I agree with them and here I am adding another one. First impression walking in the store, there is no welcoming vibe that is felt. Noor was helpful with us. I guess the prices on their dresses change within a few days which is not professional. This store and secret 2 are not in the same page with prices & communication. I don’t understand how a dress magically increases a $100 more overnight when the dress itself was already pricey and mind you this dress wasn’t all that. I honestly thought it was very unprofessional and wrongful, how do you expect to make business or to even have people return to your stores when this is how it is. Anyways, you lost a customer and I highly don’t recommend this location."

"Consistent with other reviews, my biggest problem with this store is plus size shaming! When we politely asked if there's a plus size of a dress they said this is the biggest they could go to, otherwise they'd have to "order a parachute!" This left my mother very sad and hurt. Moreover, I wear a size M and when I was holding a dress the owner looked at me and said "it won't fit!" They didn't even proceed to help me find my fit. I tried going there twice and unfortunately same experience! The owners are always on their phones and have no interest in customers.. unless they're loaded! The clothes are nice but please if you want customers you should consider their feelings and be more professional."