Neiman Marcus

"Geraldine is an AMAZING sales associate. She is a great help to my sister, my mother and I whenever we are at the store. She makes sure to get us what we want and goes above and beyond for all her customers. Get her a raise she deserves it!!!"

"I just went to go and sample out some perfumes, granted this department store carries niche fragrances that can’t be found in regular department stores such as Montale and Xerjoff. I asked to sample out one of the perfumes as I was highly interested in purchasing them and there, however the male sales associate who was in the vicinity refused to give me a sample of the perfume claiming that they don’t sample out low stocked perfumes. That’s fine, but they didn’t even offer an alternative or allow me to smell it from the bottle. This may not seem like an issue, but there were customers parallel to me that were sampling out the same/similar niche perfumes as well with a different sales associate. I was just disappointed overall at the customer service. Respectfully, how are you going to have perfumes on full display for people to sample them out and refuse to sample it out to one person and give a sample to another :/"

"I went to the Chanel boutique in NM. Linda demonstrated an in-depth knowledge of Chanel handbag and took the time to allow me to check the quality of the handbag, providing different hardware bags to see how they look like on me and valuable guidance throughout my shopping experience. Her exceptional assistance, professionalism, patience and dedication to ensuring my satisfaction were greatly appreciated. If you visit this Chanel boutique first time, have her serve you!"

"I came in to make a purchase, I am a Niche fragrance collector for over 23 years, I am ONLY giving this review 4 stars because of the help I received from Zoe and another young lady, however… the other staff doesn’t greet you, they look you up and down as if you can’t afford to purchase something there, they whisper in front of guests which is rude and distasteful, I wanted to look at the Bond. 9 collection but they were congregating at the counter for well over an hour. I had to ask my saleswoman to have them move so I can go over there, once I was over there it was like they were baffled I asked them to move the energy was off and I really didn’t get the experience that I wanted, one of the ladies, she whispered to my saleswoman, this was so unprofessional and she was helping me, the other staff did not greet me not one associate , except one in the group and I felt like that was forced, …. Zoe made my shopping experience great, she tailored to my needs, she made me feel acknowledged and valued as a customer, she wanted to make sure I was satisfied and well taken care of, she didn’t make me feel rushed or deprived of a great customer service experience, soon as I entered the store she was Johnny on the spot, thanks Zoe for giving me a great experience !"

"The staff at the store is amazing, but ordering anything online is a nightmare. I ordered a pair of shoes that were on sale for a good price. After a couple days I got an email that my order was cancelled, I call to find out why and I’m told that I didn’t respond to an email accepting a delay. There was no email & their solution was to buy the same shoe for $350 more than my original purchase price. Not cool!"