Starbucks

"Ordered starbucks for the 1st time from this store. Biggest mistake ever!! Called and explained my burritos were undercooked. She said we don't have burritos. I Said yes you do I just ordered 2. She proceeds to argue and say they are wraps. Ok whatever tomato tomata... I continue to say they were undercooked. She says I'll remake it. Meaning 1 item. I said no there was 2 and I'm not feeding my toddler undercooked food. She goes if you'll listen i said I'll replace it. The whole conversation was combative. I tried to say ma'am you are not listening to me. When she again interrupted me and I asked her name. She then said have a good day and hung up on me to avoid all accountability and me getting her name. I called back spoke to mitch and was told he'd remake them.At this point we are way beyond remaking it. Not 1 time was there any accountability for the food being served uncooked nor the way I was made to feel by the woman in the 1st call. I was almost in tears. So I called corporate they offered Me a refund..A refund didn't even bring comfort to the blatant disrespect. I think its imperative to know that your staff is serving undercooked food which is a health code violation and that your staff is blatantly deamening and disrespecting your customers after serving them undercooked food. That was my 1st and last time in that store. I've always been a dunkin person. Rarely Starbucks but I wanted to try Starbucks more.. that has officially been the conclusion of me returning to Starbucks. I've never received such treatment at any establishment. A simple I'm sorry and listening to the paying customer could had avoided all of this. Now not a refund an apology or a remake will make this right. I'm appalled at being treated like a nuisance beneath your staff. Please watch your cameras to see who answered that 1st call at 9:18-9:19 on 2-28. There is not a single resolution here but I'm simply informing you of the awful service. To future customers if you have any self respect do not subject yourself to this treatment. Go to another coffee shop. No way should a simple coffee run and breakfast end up with a customer in tears."

"This Starbucks is different than the rest. I will not be back and that’s sad when I work so close. I got the same drink today and yesterday, no modifications. What a waste. Yesterday I asked for a remake because it tasted like nothing but sweet milk. Today it tastes completely different but still not correct and nothing like what I get at any other location, I was scared to ask for a remake because the team looked to angry. The staff always looks so upset at this location. I am not sure what is happening behind the scenes but corporate needs to investigate. What a bummer that such a high volume location is so poor."

"I walked in to order my drink and I stood at the register for a good 5 minutes and non of at least 5 staff members acknowledged that I was there. I recommend never going to this location if you want promt service."

"Popped in to get coffee while waiting for the store open. We ordered hot americano and hot late. To be honest the coffee had no flavor at all. People used to say you served too strong but far too weak this trip."

"I have been coming to this Starbucks for years when I am traveling in the Novi area. It has recently been renovated with a large drive-thru area. The store is always busy and The excellent staff here keeps things moving very quickly even when they're crowded. I've never had a single issue with an order or food quality and highly recommend this location."