Jade

"Adorable place to shop! Great variety and layout ."

"I don't like feeling followed around when I'm shopping...and that's just what their staff does. I'm not a wrekless teenager who is going to shoplift... Also, the staff is so snobby. I don't get a welcoming feeling when shopping there. For these reasons I prefer to go to Paperdoll boutique, just across the street. They're friendly, helpful, and welcoming. They also have a larger selection of cute clothing!"

"Helped my niece make a return of a necklace. She’s from out of town. Only a store credit available. The employee was rude. First she made us wait while another customer wasn’t ready and could have helped my niece. Then she would not contact anyone else about giving my niece credit on the credit card. I bought the voucher from my niece so she wasn’t out. I’ll buy something there to use the credit & never shop there again. They were rude to me the last time I was there, too. They never offered assistance any time I was there. Very disappointed because they have some cute things."

"I have shopped at Jade for 10+ years and the comments about the staff surprise me. I have found them to be cheerful and helpful anytime I asked for help. Once, I had a spare set of keys fall out of my purse in their store without my knowing. They knew my aunt and I had just been in and that they probably belonged to us, so they put them in an envelope with her name on it. When I returned a year later (I live overseas) they pulled them out and gave them to me, and I still didn't even know they were lost! The return policy is strict, but also clearly written on the sales receipt, and I think posted in the store as well. If you think about the nature of their business, such a policy is necessary and also not unusual for boutiques. If you want easy exchanges shop at a big brand name box store that has a million of everything. I love the clothes at Jade, both in years when my style aligns with fashion and I buy a lot, and years that it doesn't and I buy only a little. I love that I can get unique quality pieces at Jade at affordable prices (not dirt cheap, but way cheaper than other boutiques). Hands down my favorite clothing store!"

"I'm extremely disappointed in their return/exchange policy. There are NO REFUNDS and you can only exchange an item within 14 days of purchase. I live on the other side of town and went to exchange an item. I was told that I was 7 days past the policy and could not even exchange my item. I told the girl that I would not be shopping in the store again and she could care less. I agree with a past post that the staff is very snobby. I am currently trying to get in contact with the owner to see if an exception can be made and no response yet after 48 hours. I love this store and have spent a lot of money in there over the years plus I have referred many people to the store. But that won't be happening again."