Detroit Metro Airport Marriott

"We stopped over at this hotel for two days and were pleasantly surprised. First, the outside of the building does no justice to the location. The inside of the hotel is very classy and comfortable. Second, the staff were very professional, courteous, and friendly. To the restaurant and bar staff, thank you. A big shout out and thank you to Sean who assisted us with inflating a tire and helped us get tire service with a company close by. That assistance was appreciated. I would recommend this location to anyone, anytime."

"Stayed the night of December 18, 2023 with my kids. Had an early flight the next morning. My daughter forgot her eyeglasses in our room on the beside table in plain sight. Before boarding our plane, I called the front desk, asking them to notify housekeeping and to retrieve the glasses for us. They assured me that they would notify housekeeping and they took my contact information in order to arrange for their delivery. However, in the following days, I was never contacted by Marriott. Thus, I had to follow-up and call the hotel four times(!) over several days to find out about the status of the glasses. There was nothing but confusion and a complete lack of communication between the front desk and their housekeeping, as it was plainly obvious that my original request was never delivered. In the end, my daughter's glasses were not found (likely taken), and as a result I had to spend hundreds of dollars on new frames and lenses. Completely unprofessional. I expected more from Marriott."

"The staff is top notch. I had a minor problem that was quickly and fully resolved. Hotel was fine for business meetings, but a little dated. Gym is very limited, never saw anyone in the pool although it is large and clean. There was (clean) water in the tub at check in (probably bc stopper was detached) and some bathroom floor tiles were discolored (didn’t complain about this bc so minor). Located at the airport but never heard the planes. Stayed on concierge floor, but really just a typical hotel room. Concierge breakfast was good, but dinner was more like appetizers (pot stickers, etc) Room appeared standard size but furniture arrangement made it feel smaller."

"Very close to airport. Restaurant/ lounge area is pitiful. The “manager” a heavy set man observed his staff being overwhelmed by guests and did not off any assistance, and even criticized a server for not being able to greet a guest within 3 min. There was one bartender and one server for approximately 30 guests and he only leaned on the bar and poured himself “juice”. Food was hot, quick and good. It’s just disappointing to see servers/ bartenders overwhelmed with manger directly seeing this, but refusing to help. The rooms are very loud and dated due to the to proximity to airport. TVs are nice and large and allows us to stream our shows on our Prime accounts. No trash/ ice bags in room and the ice machine was broke. The front desk attendants were GREAT. They were extremely nice upon arrival and departure. They took most of the sour-ness out of our other experiences."

"A great location with plenty of amenities, including a full service restaurant with some of the best chicken and pancakes I've had! Besides the air conditioner being a little busted, and the low water pressure of the shower, the room was great. The bed was large and very clean, and there were plenty of places to plug in devices. Would I stay here again? Yes. Would I recommend this place to a friend? Yes."