Quality Inn & Suites Niles

"Room was reasonably priced, clean, but somewhat dated. Stayed 2 days, we asked for room to not be cleaned, just leave clean set of towels. They went into the room anyway, left a note saying they couldn't clean because our stuff was out, but they never gave us clean towels. This is a private owned hotel, there seemed to be.an excessive amount of family and friends hanging out, that really shouldn't have been there. The extra people made it uncomfortable at times especially during the morning breakfast. Will stay somewhere else next time."

"So I have stayed here many times before, but this occasion was my WORST experience at any hotel I’ve ever had. So I rented a room for 2 days, we happen to leave the room early around 9:30/10am, with ALL my belongings scattered in the room. The cleaning employee staff took it upon themselves to walk into my room before checking to see if I had even checked out ( which they would have seen my check out was the next day) but anyways they walked into my room, saw all my stuff, I had dirty laundry in the trash can (no bag I usually use the bathroom one for laundry) & they threw my laundry in the TRASH!! We came back & walked down the hallway & saw them coming out of other room, we proceeded to ask them why they went into the room & they said it was to “clean” which you don’t clean the room till someone CHECKS OUT! Well here the good part, whatever “manager” was working took it upon herself to take picture of MY personal belongings!! I found out today AFTER I checked out, SHE charged me for a $150 smoking fee because she took pictures of my PERSONAL belongings in a room I rented. & she never once told me she went into my room or took those pictures! I found out from BYSTANDERS! She was mad because we called her out on going into our room and throwing our CLOTHES away so she said we were “smoking” except I was NEVER smoking! My stuff happened to be laying out because I rented a private room & she came in here without my permission & who else knows how many other people she’s done this too & maybe they just didn’t notice or they brushed it off! Considering the amount of my valuables & how comfortable she was to do this, tells me this isn’t her first time! I will be calling quite a few places tomorrow! I want my money back! I never smoked in my room & she needs to be fired!!!"

"Stayed here one night while passing through. Hotel is a little dated but staff seem to care and are doing a nice job of keeping it up. I checked for bed bugs based on previous reviews, and the mattress had a zippered protector on it. Have not seen this before, and was not sure if that helped me feel more, or less, comfortable. Stayed on the 3rd floor and there was some kind of problem with a woman yelling and crying. This carried over to the breakfast area in the morning. Staff seemed to be experienced in dealing with this kind of issue. I was impressed with the breakfast area and the staff who went above and beyond to make you feel welcome and provide a nice atmosphere (other than the drama with the woman). They keep the eating area very clean and the tasteful Christmas decorations were a very nice touch. Overall a good stay for our needs."

"The room & staff were lovely. The first room we had, we were next to a a couple with a dog. I asked to be moved & we were no problem. The issue came the next night when the person above us would not stop jumping running & stomping throughout the room, specifically over our bed. I called the front desk several times to complain, however nothing was done. It went on the entire night into the next morning! It really ruined my night & I got no sleep. Next time I book a stay I will be requesting a 3rd floor room. Hopefully it’ll be better next time!"

"I would have given 5 stars, but I had to wait for the staff to come in from outside to check in. The staff seemed to want to stay outside a lot. The people in our room talked really loudly, using curse words every other word when talking. They also talked about illegal things they were doing. There were a lot of people coming in and out of room. There was also suspicious activity in the parking lot. I was afraid to report it. I made a review on their website as well, but it was HEAVILY edited. Oh, the smell in the hallway and that coming into our room from the adjoining room smelled like 'Jane' delivered it personally. This could definitely be a great place to stay if mgt checked on it more often. Choice hotels are definitely changing."