CVS Pharmacy

"Their phone service for pharmacy wastes so much time and doesn’t help - patients need to speak to a real person and multiple times of being on hold for over 20mins is ridiculous to still have them not answer the phone"

"Have been trying to get 2 prescriptions filled here and have had nothing but trouble. Have called 2 days multiple times and have been hung up on every time without speaking to anyone. Went in person to check on the prescriptions and got the run around and was told to call back the next day, which I did, but got hung up on repeatedly again. 0/5 do not recommend using this pharmacy. Called Live Well Rx Pharmacy in Berkley and received wonderful prompt service!"

"My dr. ordered a prescription at 9:30 am for antibiotic eye gel and pharmacy texted they did not have it and were working on getting a different script from dr and would text me when ready. Hearing nothing, I called 3 x between 5 & 5:30pm, each time I was disconnected. Went to CVS next day and told they had it at another store. I went to the other CVS drive through at 1:25 and it was closed, ran into the store and gates were closing for lunch and I had to wait half an hour. System is bad. Workers are doing best they can but system needs improvement. So hard to talk by phone to anyone. Had I known I could get the script yesterday at another store, I would have been able to get it and start the med sooner. Major inconvenience. I am not usually one to complain, but come on!"

"This is for the pharmacy only: Critical drug keeping my baby alive was ready and then they sent it back after it sat for only 24 hours. Left work to pick up and they said it was returned to stock because it was more than 15 days. It was not and I had text message proof. They then asked for me to call tomorrow to see if they had it after I already went in person. Extremely inconvenient and stressful. Woman at the counter was also very rude. Don't gaslight a customer when I have proof of the submission time and message indicating ready for pickup. This is not the first time this happened."

"They always give me issues with my prescription. The most recent pick up was never filled. So I went in about 5 days later and waited about 30 minutes to have it expedited."