Walgreens 6001 Central Avenue, Portage, IN 46368

"Always loved this store. Changed. Waited for prescription. for 3 days. they were out of it. Called several times. Not once was I told this or I would have transferred it. Also not good anymore on refill reminders . Also so second time lady today same one told me I could not use GoodRX would not make a difference. Checked before I left home and it was 30.00 cheaper. She said it would not make a difference. Well my other pharmacy checks. This is the second time she has said this. Need to train her again. All the others are way better. Good Rx when I called them said no reason it would not go through. She gets a F_. Also did not want to add an allegory for me. If she did not know what it was should have got help. Supposedly she finally did it."

"I’ve said it once & I’ll say it 100 times: Portage Walgreens pharmacy is the worst Walgreens pharmacy I’ve ever been to. If they somehow manage to have what you need in stock, the staff is RUDE for absolutely no reason. They also lack the common knowledge that it is in fact legal to fill a paper script from Illinois. Only here do I run into any issues after waiting 30 minutes in the drive thru lane. The one thing I will say about this pharmacy is that they are consistent."

"I have never had so many issues at a pharmacy before. Longest wait times on the phone. The call center gives you the run around. The staff is rude. Prescription will be out of stock and when it’s in stock they don’t fill it automatically. You have to keep calling and get the run around."

"I try to be as understanding as possible as I’ve always worked in customer service and also I’m aware there’s a huge shortage in workers.. but after a few times of dealing with this Walgreens I’m about fed up. Anytime a prescription is sent over from my doctor I never hear from them, so of course I call to check on it. There’s no prescription in my file, so I speak to a representative only to be told they never processed it in the first place. I’m sitting here in the phone confused if I’m supposed to call after it’s sent and confirm with them to proceed with processing it? The technician on the phone was 100% completely ignoring any question I had and all I was doing was trying to understand how to prevent this from happening because it’s been 3 days since it was sent and she tells me would you like us to fill it and it might be ready tomorrow or the next day?! It just doesn’t make any sense! Don’t expect to get your prescriptions actually filled or god forbid any help or a question answered even if it’s for 5 seconds. This is twice now."

"So far, service has been good here for me. Haven't needed to go to the pharmacy at this location, so I'm not sure how the customer service is over there. The front store cashiers have been decent, though. If something ever changes, I'll update my review."