Red Lobster 2825 South Rochester Road HAMPTON SHOPPING CENTER, Rochester Hills, MI 48307

"Tables 42 Check # 53154 Family of 7 Red lobster had been a family favourite for years. We grew up as kids coming in for family dinners, we started coming in as teens with Friends for fun nights, we kept it going as couples and then parents with our children. Yesterday we are appauled by the rude discriminatory behaviour displayed by Ethan and the blonde haired server . Ethan messed up the order and instead of the salmon bowl got a chicken bowl for me. Instead of fixing the order, he comes out and says if I would be ok taking the order off chicken in lieu of the salmon, clearly the answer was no from me. He insisted , and said if I was sure I could take it- seriously ! I ordered salmon I want salmon was my stance, he proceeded by saying well that’s gonna take another 20 to 30 minutes. Everybody else will be served and you would have to wait.. The attitude, the lack of concern , and no remorse, for his mistake was extremely disrespectful. Everybody on the table was served except me. Nobody came to check on the table or to tell me how long the food would be taking as I continue to wait patiently no one checked in on the table to ask if the food was OK for the other members that were served, no water refills , after being asked several times. Finally taking bits and pieces off others plates for filling my hunger and losing my appetite for a meal. I stopped Ethan and asked how much more longer will the meal be taking and if we could get water, without making eye Contact and shrugging his shoulders, he says I’ve been busy and walks off without even stopping by the table to listen to what we have to say . Finally, the food was bought out by another blonde haired server who slammed the plate on the table,When I said I would like to speak to a manager because it’s had been 45 minutes to my entrée and everybody else from the family had eaten and was ready to leave , she had an abrupt attitude, aggressive voice and hostility around her and said, do you want to eat or not? I said, what do you think and she slammed the plate on the table and left. It had been 45 minutes with no attention on the table , both Ethan and this blonde haired server exhibited discriminatory behaviour, which was more than obvious from their body, language, voice, tone, and actions. Ethan, being the server table, never approached us throughout our stay, and when the manager was called in to hear our concerns, we were told that they are shortstaffed, and therefore the mixup in the food. Being shortstaffed, I understand it’s a business problem exhibiting discriminatory behaviour and hostile attitude towards customers that were paying for their meal and have been loyal customers for red lobster for the past 22 years is not acceptable. That is not a part of the business that is not a part of red lobsters, customer service while I will be taking up this experience on Google, I’m hoping to hear back from the corporate office and making sure that this behaviour is not repeated to any other customer who is walking into red lobster doors ."

"Shrimp was good, service was slow and my dinner had been sitting a while before I got it. It was just warm. This was at 3pm... they weren't busy! The refills were hot though."

"I love Red Lobster and the variety of seafood and steak options. They have a great rewards system and also a free dessert on your birthday. The store is very clean and the waitress was very friendly and helpful."

"Haven't been to any Red lobster in a while since my mom stepped away and retired from the restaurant as the head cook. First time going and my experience was very good from the beautiful tasty biscuits and the food coming out on time. The service was 10 out of 10"

"I love Red Lobster’s so I knew the food would be good. And this restaurant lived up to expectations for food quality. Price is reasonable! Friendly staff and they were great! Super fast with refills of drinks made sure we were having a good experience. It was our first time in Rochester and we liked this because it wasn’t too busy and nice atmosphere. I think the food was tastier than other locations too."