Buffalo Wild Wings

"I would advise managers to train their to-go staff how to speak to customers. I wanted to order online but had to call in because online orders was not working. I call. I've ordered the same thing for years. I also read my order from my computer screen. Abby, the woman on the phone read my order back to me but it was wrong. When I corrected her by saying the wings are boneless not traditional, she responded with, "That's not what you said." and continued to have a HORRIBLE attitude. I told her that I know what I said, I've ordered the same thing for years and have NEVER ordered traditional wings, ever. I was dumbfounded when she told me, "that's not what you said." Who responds like that? I feel like a correct response would have been, "I'm sorry, I must have heard you wrong." Especially someone in customer service? I was a server so I always tip well but given her attitude and animosity when I picked up my order, I did not tip. I came earlier than my pickup time and my fries were cold and my wings barely had any sauce. Do better BWW!"

"Very disappointed!! I redeem point for part of my meal , but when it was time to pay my points were not redeemed, but gone off my app. Talked to the manager and he said there was nothing he could do. But during this whole time the manager was assisting me to redeem my points. He even said go ahead push the redeem button and I did and it didn't come off my meal and the points weren't added back on my app. This guy said oh well, there is nothing I can do about it!! What the heck he should have taken it off my bill. But no he let me walk out of there pissed and to never go back again. Sad case of a manager if I say so. The worst this is we really like BWW. I guess we will go to a different place for our wings. One unhappy customer."

"I was a regular here that tipped well and loved coming for the sports on TV. Last time here the food was absolutely terrible which I made sure my server was aware of in a polite way. No consideration whatsoever on the tab, and really no empathy from the bartender, despite never having complained in probably 20 visits to the place. Really turned me off I have to say."

"I recently had the opportunity to visit the new Buffalo Wild Wings location in Michigan City for a work dinner with a group of colleagues. The overall experience was competent, with both the service and food meeting expectations, though not particularly exceeding them. The ambiance of the newly opened restaurant was pleasant enough, embodying the familiar sports bar atmosphere that Buffalo Wild Wings is known for. It served as an adequate backdrop for our group outing, offering a casual, laid-back environment that facilitated conversation and camaraderie. We opted for a few samplers and appetizers for the group, which arrived promptly, a testament to the efficiency of the kitchen staff. The variety and taste of these appetizers were satisfactory, catering well to our group's diverse palate. Everyone's orders were delivered correctly, demonstrating a level of attention to detail from the waitstaff. The service was, in general, unobtrusive yet efficient - our glasses stayed filled, and additional requests were attended to without delay. The food, while decent and familiar to anyone who has dined at a Buffalo Wild Wings before, didn't particularly stand out. The dishes were well-prepared and flavorful, but there were no surprises or especially memorable items. In conclusion, the new Buffalo Wild Wings location in Michigan City provided a satisfactory dining experience. While it didn't offer anything uniquely memorable, it delivered on its promise of reliable service and decent food. It's a suitable venue for group outings or casual work dinners, where the focus is more on the conversation and less on culinary adventure."