Chow Hound Pet Supplies

"The two girls working this morning saved my life. My dog got sprayed with a skunk this morning and I had no clue where to go or what to do, and after petsmart turned me away I’m so glad I went here. They were so kind and patient and helped any way they could while I washed the skunk away at the self service station. Thank you so much!!"

"I have been training my pup through positive reinforcement since she was a couple months old (she just turned 2) and this involves regularly taking my pup on outings. She has been to every pet store in portage, Kalamazoo, and more- as a result. This location or chowhound is one I only take her to once in a blue moon, though. I like chowhound’s variation of toys, clothes, food toppings, and the ability to train my pup around other pets which was the only reason I kept taking her. However, my issue has always been with the staff. They’ve always lacked friendliness: we’ve never been offered help/ they usually ignore us and they barely say a work when we’re checking out at the register. Today put my on edge though- enough that I will not be going to this location anymore. I let my dog go to the bunnies they have and, normally, she can be directed to sit and give her attention to me/ watch them calmly. When we went up to them today, though, they immediately ran as fast as they could away which got her riled. She was pushing on the cage with her nose and I was starting to re-direct when an employee saw and said in an edgy tone “please don’t let your dog push on the cages like that”. I completely understood and said okay and attempted re-directing again. There’s a couple ways I re-direct her away from a situation (one or the other will always work on her) and I start by trying throw her attention on a treat and lure her away. I held firmly on the leash so she couldn’t get to the cages as easily but this method wasn’t working as she was still riled up from the bunnies running back and forth. The employee watched all of a min as I tried this way first before she walked from down the aisle and loudly said “okay that’s enough” and she made swatting motions with her arm as she continued to talk saying “that’s enough. You’re still letting her do it. These bunnies could get a heart attack like that”. I managed to pull my pup away and silently left the building, even though I wanted to look around for Christmas dog toys. I have heard of bunnies getting heart attacks from extreme fear but I also know it’s not the most common. I was doing what she asked the way I feel comfortable with my dog but that employee did not allow this. She was on edge the whole time with us and acted very unprofessionally. I’ve had to redirect my dog away from other pets at petsmart, petco, and more- all successful and with helpful, happier employees. They’ve never spoken loudly with harsh tones or swatted at us. She didn’t look like she wanted to be there which is the norm for that chowhound, from my experiences. I will never be going back, personally, and, if you want a place where your dog is welcomed/ helped while you train and shop- I do not recommend this place at all."

"usually i’m pretty pleased with the staff here but the past couple of times i’ve been in one of the workers seems to be really sick. she is constantly coughing at the register and it sounds pretty painful. it’s also kind of gross, to have someone that sick running the register and touching my items. i feel for the girl and i hope she gets better, but i don’t want someone who is sick to be touching my things."

"My experience at Chow Hound Pet Supplies for a pet wash was generally positive. The facilities were convenient to use, making it easier than washing my pet at home. However, I did notice that the washroom cleanliness was not up to par, as it still showed signs of the last pet that was washed. Despite this, it’s a great option for pet owners seeking convenience in pet washing."

"Fantastic place to get your dog washed! Price is a little pricier for a self wash ($14), but you do get to use free shampoo and conditioners and have a great facility that is clean and isn’t on a timer, so you can actually get your dog washed properly! Loved this place! Very easy and convenient to use, and I loved that you get the whole room to yourself so your dog isn’t distracted by other people or other animals. The staff is super nice and they do a fantastic job cleaning between uses and making you feel welcome here. I’m definitely grateful for this service. Wish there were more locations! Highly recommend!"