Camping World

"January 10th I had service appointment for warranty repairs at 11am in which water pump was being replaced, pressure switch for hot water tank replaced because there was a water leak and I was having a onboard compressor installed in which I had ordered separately to be installed at the same time. I had checked in with parts (kaylee)to make sure the service team had the compressor and that they were aware of installing that as well. After 4pm my unit was driven out and I had asked the driver if he could show me where was the compressor located and he said he didn't kmow and I needed to speak to someone in service. After talking with service it became evident that I was straight up lied to by the parts team member (kaylee). At that time I was upset and decided I just wanted the compressor in which I had paid for and refunded for labor cost since it wasn't installed. The parts department was closed at that time and service members couldn't locate my parts so I decided I would have to return after my trip. I had pulled out of camping world's parking lot approx 4:55pm just 5min from closing time. Before getting on freeway to begin my Journey I had stopped at gas station and as I was fueling I turned on the water pump and it had proceeded to function without opening any valves. I then immediately knew something wasn't right and noticed water leaking out of the hot water tanks compartment. I immediately called service to notify them it wasn't fixed because I was afraid that they would acuse me of having water in the tank in freezing temperatures. However, i wasn't successful upon getting ahold of anyone since it was after hrs. At that time it was in the low 40s and i was driving south all night so I would not at all be in freezing temperatures during the night or next day etc. I called service next morning and had spoken with (Mary) service advisor and was told to bring it in as soon as I had return and they would take care of it. My return trip I had driven in the rain for 2 days straight and got home the slide at stopped working as I was extending it and was stuck 2-3" The control box had gotten wet because nobody builds better then Thor! Upon returning to service at camping world everything had changed, they were holding me responsible for the water leak and accusing me of having water in tank during freezing temperatures. I told them once again that it was leaking before and after it was serviced but nobody believed me. After going around and around with corporate office and service members at camping world and getting nowhere with this debate I decided to leave this review. Hopefully they have a change of heart and do Whats right and fix these issues correctly and not charge me for anything I shouldn't be responsible for! Maybe then I'll have a change of heart too about editing my review! For those of you that took all this time reading this entire review- "I had nothing but issues with purchasing this unit manufacturered by Thor! Everything from A-Z has been needing service and repairs. I had purchased unit brand new and took delivery of it January 2023 and it had been in and out of service from day one! The camping world in which is currently being serviced has been trying to get me to trade it in for a different manufacturer because even they know that Thor has terrible quality control especially anything manufacturered during the pandemic in which mine was! I own a tree business for last 30yrs, I have many trucks and equipment and never in my life have I experienced such non ending issues with one thing! I signed my life away and work very hard for this purchase and I just want to beable to enjoy it! I have never been so regretful as what I feel about this purchase and if I could go back in time and undo it I would in a heartbeat. I'll don't want to loose so much trading it in because thats where I am now presently. Anyone looking to purchase rv? DO YOUR RESEARCH AND TALK TO OTHER OWNERS! Becareful with dealers"

"Our salesman Mark and gentlemen who conducted the entire walk around Bill Vaughn, did an awesome job. We showed up latter in the day and they still spent as much time as we needed to review all the bells and whistles. The entire experience was very nice. All of the staff take pride in their respective roles within the Dealership. My only thought on what could be different is all the “EXTRA Stuff” you need before you pull out. Our salesman did make it clear we would need a hitch and brake controller before we signed. To be fair, you will know the cost of everything before you sign. I get it, I’m a Business man also, but still think they could be more transparent concerning necessary equipment needed. Count on at least extra $3000 on top of the agreed price. Car dealerships do the same thing and I guess it is part of the process of any luxury buying process.The $3000 is only my cost and could vary for other buyers. Having this RV was crucial to my Business I own and also was a dream and blessing I asked for from my Father. I’m very thankful and will not hesitate to do business with Camping World again. I wish the entire team a blessed and very Merry Christmas, and my wife and I are thankful for Mark, Bill, and Mr. Hatfield for going through the process with us."

"We are from Illinois and found a camper online that was exactly what we wanted for a great price so we decided to make the 6hr trip to get it. Scott helped us set up an appointment time and coordinated things for our arrival. We were late for our appointment and were not properly prepared, with 2 bassett hounds along for the ride. Despite everything that we got wrong everyone was kind, friendly and helpful. Bill Vaughan explained everything about the camper in detail right down to the light switches. He even stayed late to make sure that we were hooked up properly and safe to make the long trip home. Jim Hatfield moved us through the paperwork quickly and was patient with the dogs sniffing around his office. I am extremely appreciative of the care and service from everyone involved with the purchase of the camper. The dogs appreciate all the pets from new friends!"

"We just purchased a toy hauler from Camping World in Akron, OH. Bill Vaughn did a amazing job explaining everything about our new rv. He stayed late and made sure we were set for safe travels back 7 hours home. Jim "Hatty" Hatfield and Scott were both outstanding making the purchase seamlessly. It was very worth the trip. Thank you."

"I just purchased a trailer/camper from Camping World of Akron. It was a very good experience and that was in a big way, due to our excellent salesperson, Derek Fraser. He was extremely knowledgeable about our unit and about Camping World policies. He made the process easy, connecting us to the right team members for financing, walk-through, etc. This level of customer service is no longer the norm in our world these days. We would also like to thank Jim Hatfield for getting our financing together and helping us get to our desired payment, to Bill Vaughan for our walkthrough and sharing his knowledge, and to all that helped, the front desk people, Jeff(can’t remember his last name) for getting the right person to answer a question, for Brian, the store manager, ! We so appreciate everyone’s kindness and helpful attitude. I am sure we will do business with you again and will share our success with others! Nancy Paul"