Vic's Floral

"AVOID this place like the plague!!! I’m in a long-distance relationship and my partner decided to surprise me with flowers for Valentine’s Day via this place. The flowers were never delivered to my house despite getting a confirmation email that they were delivered, so my partner both sends an email and calls up the store to see what happened. They don’t answer the first call. On the second call, they said they would look into it and get it sorted by the end of the day, as apparently they use a third party service for deliveries (BIG red flag). The store never followed up, so my partner calls them again. On this third phone call, now they’re not listening anymore and giving a nasty attitude - demanding to see doorbell camera footage as proof. How can I have this proof when I never got the delivery in the first place??? I work from home so there’s no way I would have missed this. And even if I did somehow miss the delivery - this complete lack of accountability is astounding. And on top of that, to imply that my partner is lying? So unbelievably rude. Eventually my partner had to give up the fight and ask for a refund instead, and thankfully they agreed to at least that! But what an ordeal, though. Not only was it disappointing to never have received the Valentine’s flowers (even moreso for my partner than for me) - it was even more upsetting to learn of how terribly they treat their customers. I’ll be sure to let everyone I know to avoid using this place, unless they want to run the risk of having big events such as Valentine’s Day spoiled."

"After issues with another local florist using bait and switch tactics I was very nervous using a local shop but Vics was fantastic. Flowers were beautiful and delivered promptly while also being a very fair price."

"Simply the best in Cleveland. Their prices are fair, delivery is insanely fast, and they genuinely care about the quality and consistency of their bouquets. Helped make my special lady's special day. Would highly recommend to anyone for any occasion. Thank you!"

"Never disappoints! I receeived flowers as a gift and was so impressed with the arrangement- I now use them to send to others. The response from "receivers" are always so positive. Keep up the good work. They always truly "listen" on how details. Linda"

"What beautiful flowers! I placed a same-day order for my grandmothers birthday, and we were all more than impressed with the incredible bouquet that arrived before 5pm. Keep up the great work! Highly recommend this floral company for all your delivery needs."