ABF Freight

"If I could give 0 stars I would. They give you an 8 hr window on the day but decided to reschedule without telling us (we had to call and ask where our order was).I had a big order, scheduled someone to help since the drivers don’t help unload. They said well you better find another person by the following day or we will charge a storage fee… worst experience I’ve had getting anything delivered. First review I’ve ever done anywhere. amazed by how awful this company’s handles their own mistakes."

"Their manager Anthony Dito has a very bad disposition and attitude to customers. His sole refusal to allow carbonblack to pass through his facility is causing quite the damper with multiple customers, as ABF was their go-to for hauling. I know they are getting paid well for moving this product! No other locations have any issues with hauling carbonblack, this issue seems to be linked to this location. Bad business practices, Anthony. And your attitude is the complete opposite of customer service!!! ABF your manager needs a refresher course, or a job where he is not put in the position of talking to customers. Very arrogant demeanor and very rude! **UPDATE** ABF stated they refused this shipment (see photo) because it was hanging off the skid. How sad that you let your ego's get in the way of things, as you are losing business for your company. We are a large string of 3PL warehousing who stores a lot of carbonblack, and ABF use to be one of our many customers go-to for shipping this product. Small carriers seem to be the way to go anymore. Maybe ABF will soon follow Yellow..... with this attitude, shouldn't be long."

"While they were friendly and helpful when I showed up to pick up my package, I could not say I was satisfied with the service. They had my package for 8 days and missed three promised delivery dates, which is why I had to go get it myself. Then the box has three puncture holes in it with two looking like forklift bars. I am hoping it is OK when I open it tomorrow. I will report all to the shipper tomorrow."

"This freight company is absolutely trash! They are never able to pickup shipments same day. The dispatchers are rude and dismissive. I would never recommend them and I work for a company that uses almost 5/6 different freight companies daily. This is the ONLY one who has a problem with picking up scheduled freight! NEVER USE THIS COMPANY they are worse than snail mail!"

"I can't speak for the other reviews but I've used ABF a few times now and I've found that the staff at the Cleveland terminal have been nothing but friendly, helpful and accommodating. I have a small business and pick up my shipments with a pickup truck and a small trailer. Fork truck drivers are skillful and smiling. No complaints from me, I ask my broker to use them for my shipments when possible."