Commercial Parts & Service

"The parts took forever to come in, then one ended up being faulty but that is no fault of their own! Tim had to make numerous trips to Kentucky and he still remained completely professional and absolutely wonderful to work with even though my store is a little out of the way. I couldn't be more grateful for Tim and this company saving my pan press!"

"I purchased a motor for an oven from CPS the cost was $573. When it came i notice the motor was not the right one so I called them and I was told that they would refund me except for shipping. After I returned it it took them a week after it arrived at their location and a few emails and i had to call them for my refund to be processed. They told me this time that i was going to receive $415 because of their policy of charging 25% restocking and shipping. Robbery they are not a good place to buy from . Stay away!!!!"

"First Experience not good. Charged my credit card without notifying me of the cost and failing to tell me it was not covered under warranty. Apparently they get your card info because of people probably not paying them but on the downside of this they can just go ahead and charge you whatever they want without your consent. After speaking with the supervisor he was willing to make it right by reimbursing me for the labor charge."

"I have used CPA a number of times for my commercial kitchen appliance needs. They do a fine job. I give 5 stars because of the service I received last week from one of the techs and the advice he shared. I was looking at a potentially $600 bill just to have CPA come out and do a diagnostic on my CMA Dishmachine and then to repair or order the part and replace. The tech support gentleman on the phone gave me some troubleshooting pointers before setting an appointment (I didn't even get this kind of support from CMA tech support). I see now why they book 2 hours for this particular service. 4 hours later I was able to repair the unit on my own. It was quite a process and very tough. I'm not saying do it yourself over hiring a professional, but it was just a pleasant moment to know its not always about booking the appointment to get the money. i will pay it forward in time!! Thank you. Jason"

"Website said part would be delivered in 3-5 days but it will actually take more than twice that long since "it is not a stocked part". This was not indicated in any way on the part's description or when I placed the order. They did however agree to make it right and the part is on it's way directly from their supplier at our agreed on shipping cost. Nice to see a company make it right for a first time customer, would order from them again!"