Good Guys

"Randy Turner is the best HVAC professional I have ever experienced. He fixes only what is needed, and doesn’t try to sell me on a “lifetime peace of mind” plan. I have two residences in which I provide homes for our two daughters. I don’t charge them much rent, so keeping expenses down is very important. I feel Randy helps me do that."

"Josh at Good Guys has been my go-to HVAC professional for years. He has done excellent work for me and customer referrals alike. I will continue to recommend Good Guys to all of my friends, family and customers."

"Great experience with Good Guys. Their quote beat the few others we got by far. We worked with Matt, who was super friendly and thorough. Got our furnace and AC replaced speedily. Furnace is working well in negative temps! Very satisfied!!"

"I have used Good Guys in the past for my new furnace. The technician was very professional and friendly. I tried them for a water heater issue. Jon, the plumber, responded quickly and came out the next morning. He checked everything out and it was found to be a user issue (ME). Jon was very helpful, polite, and professional. I will continue to use Good Guy's for my needs."

"Update: Tyler came out for what I thought was a maintenance call to replace the furnace filter. It turned out to be a lot more work than that - changing the system from vertical to horizontal l, needing to order new parts, and bringing everything up to code. It sounds like the previous tech worked with what he had, and more or less put a band-aid on it, whereas Tyler is actually doing it the proper and correct way. At the time, I was really happy with Brian's work, as I know the HVAC situation was messy, out of code, and it was a challenge to work with. Brian also agreed to install the AC compressor that we purchased on Amazon, and was, quite frankly, too big for our house. *We really want to add a second bathroom* I’m no HVAC expert, but overall, I really have been impressed with what I’ve seen from the company. They’ve been super nice, and worked with me throughout. Previous Review: I had a 5-star experience with Good Guys’ HVAC technician Brian back in June of 2023, but this review is 3 stars because I cannot get ahold of anyone to save my life! The chat bot on the site keeps telling me to try again later. I’ve called the main Good Guys number, and Brian’s personal number several times. It connects me immediately to an IVR. I’ve left messages multiple times under HVAC —> option 1 and option 2, and have not received a callback. I’ve texted Brian directly (update: Brian is no longer with the company) from the thread we had during June, and he hasn’t responded. I’ve tried to set up a new service call online, but wanted to ask the technician Brandon a question first - Brian was not listed- and my message would not go through. I don’t know what has changed in the past few months, but it’s absolutely incredible how difficult they make it to speak with an actual person, whether through text, online, a call, or a callback. I’ll happily update the review once this is resolved."