Jeff Wyler Fairfield KIA Service

"You can't talk with anyone when you call. I'm checking on my 2020 KIA car towed in and no one can tell me anything. No one answers the phone and the voice-mail is full. I get frustrated with this dealership but they love selling cars, but no customer service when needed!!!"

"Great sales experience, but the service department is a nightmare. I was unable to get ahold of the department to take care of something covered under warranty. When I finally did get ahold of them 3 reps gave me the run around. After calling back a day later and speaking with Chad in Nissan service (Kia’s service manager was out, imagine that) I was able to be helped promptly instead of bounced around and given numbers that can’t help. Also beware that a lot of their cars come without a spare tire that they want you to purchase :)"

"We bought a pre-owned car at the beginning of December from the Kia Fairfield dealer. It’s been an absolute nightmare ever since. While the sales interactions were great, having a car that has now stopped working multiple times, has been stuck at the dealer service unit for four weeks, only to get the car back and 5 days later have the car have the EXACT same issue is appalling and severely disappointing. Service wouldn’t return calls or provide any specific information as to what the issue was with the vehicle, what checks were done, or how much time it would take to repair during the four weeks they had the call. Calls and requests to speak to management went unanswered. It was our sales person who was only able to tell us the car was ready when I went to pick up. Throughout the whole experience anytime we did talk to someone they suggested buying a new car instead which is just so inappropriate and unprofessional. DO NOT come here or give them any of your time or money. Avoid at all costs as this is a HUGE regret and I will never buy another Kia ever again based on the absolutely terrible experience of this car and trying to get service done on this pre-owned vehicle we’ve only had for 6 weeks and been able to use and drive for a total of 8 days. UPDATE JULY 2023: 8 months later, still not able to use the car - it has been seen a total of over 100 days in service (yes, you’re reading that correctly) because no one seems to want to take on the issue properly so at this point I’ve got a very expensive paper weight. Avoid this dealer and Kia service - it is so disappointing that 8 months after buying the car - preowned and certified by this dealer - has not been usable. They held it during the actual return period and won’t refund the total cost of the car now just the market value which is significantly less than what was originally paid."

"I purchased a vehicle from this dealership almost two years ago. The purchasing process was fine, but service and maintenance on my vehicle from the dealership has been less than satisfactory. I dropped my vehicle off this morning before going to work and it wasnt serviced at all. Before this, it took 7-8 hours for an oil change and routine maintenance. This is the last time I will attempt to deal with them for maintenance, and I will consider buying from a different dealership in the future."

"Literally the worst service department, really the worst company I’ve ever felt with. You can NEVER get ahold of anyone, the only time I get a call back is when I have to be a “Karen” and email the GM because other than that you’re going months on end without updates on your cars parts or getting the service itself done. No one ever calls back so you’re basically harassing them to get anywhere. It’s an extremely annoying and frustrating. When you do get in, you’re easily spending 2 hours on any service (even when it’s quoted only to be 45 minutes to an hour). I would not recommend purchasing from her or using the service department at this location at least."