Germain Ford of Columbus

"This is the second vehicle I've purchased from Germain. Justin Ellis was knowledgeable and always returned my calls. The only issue was a 1 year and 5 month wait to get the truck I ordered but that's fords issue not the dealer."

"Your sales guy Ryan Towns made buying our new company van quick and easy! He was very professional and very easy to work with. I told him what we needed to be at to make the deal work and within 10 minutes he was calling me back to let me know the van was ours. Definitely keeping you on speed dial when we need another vehicle!"

"I wanted to take a moment to express my sincere gratitude for John Durand's outstanding assistance during my recent purchase of the 2020 Ford F-150. Your professionalism, knowledge, and dedication truly made the entire process smooth and enjoyable. From the moment I walked into the dealership, you went above and beyond to ensure that all my questions were answered, and that I felt confident in my decision. Your patience and willingness to accommodate my preferences were greatly appreciated. I am thoroughly enjoying my new vehicle, and I have you to thank for helping me find the perfect fit for my needs. Your expertise and genuine interest in helping me make the right choice did not go unnoticed. Once again, thank you for your exceptional service. It was a pleasure working with you, and I will certainly recommend you and the dealership to friends and family in the future. Warm regards, Bill Neighbarger"

"I recently had a dreadful experience with this car dealership's service team. I brought my car in to address a recall issue, and when I received it back, the airbag light was turned on. I immediately called the dealership and returned my car to have the issue fixed. The service team denied any responsibility for the airbag light, insisting they hadn't done anything to cause it. After an argument, the manager grudgingly agreed to diagnose the problem. They determined that the seatbelt latch was broken, as if someone had forcefully sat on or twisted it. The plastic on the buckle was shattered. Despite the fact that multiple employees had been in my car sitting in the drivers seat. Driving it to and from the dealership, they continued to deny any wrongdoing. To add insult to injury, they quoted me nearly $600 for the repair, claiming it was not their fault. It's absolutely ridiculous that they expect me to believe the damage wasn't caused by their team. When I handed over my car, it was in good condition with no lights on the dash. Now, they want to charge me a significant amount for damage they refuse to acknowledge. I strongly advise against using this service team. They caused additional damage to my car for a recall fix and shamelessly denied responsibility. Save yourself the frustration and find a more reputable dealership for your automotive needs."

"Coleton was an awesome sales associate. Straight-forward and to the point on what it would take to get me into a 2024 mustang GT. A beautiful car is now sitting in my garage. The last Mustang I bought was from here 16 years ago. Much better experience and great support. Will see how the service is moving forward but hope it’s the same as sales."