Dan's "American" Tire

"I dropped my daughter's car off today and Chris called a few hours later to tell me the issue and that it would need to be handled by a Jeep certified dealer if I chose to make the repair. The honesty and professionalism shown every time I take a vehicle to them is unmatched. Chris, the service manager, always takes time to explain the issue and he gives options. I would recommend this business ten times over! They are fair, honest, kind, and punctual and they are good at what they do!"

"Called on the phone to see about new or used tires. The attendant was rude and argumentative because I didn’t know the tire size. These are to be a gift for my daughter. I asked if I could come in so they could help me. After all, I’m not the expert, they are. Public relations and customer service are not their strong suit. How easy it would have been to tell me how I can find the size, especially in today’s day and age. I had to deduce from this phone call that my business was not necessary or welcome, for whatever reason."

"Just had the worst experience, from the moment I walked in I’m greeted by a dirty look, apparently I’m disgusting because I was finishing my donut I had just got and he made sure to tell me that. I’m sure if I was skinny he wouldn’t have said that. Rude nasty person. I tried telling him my needs even tho he was automatically rude to me. I had my kids in the car and noticed my tire was completely flat when I pulled into a business across the street from them. This is whats wrong with the world today, and mental health is also real. You should probably watch what u say to people because those comments to someone else could have been detrimental."

"I stopped in because I had a slow leak in one of my tires which i presumed would be an easy fix cause the tires not even 1year old. I stated I was not looking for a new tire just to see if my current one can be repaired. Representative went out, just looked at it and informed me I’d need a new tire. They kindly pumped it up for me so I could get home. Had my granddad come out. He helped me take the tire out and lo and behold it was a nail. Pulled it out, filled the whole , and pumped it back with air and it’s good as new. I can only presume they didn’t feel it was worth the effort to do a repair or look at it even if they only stood to make $20 … as a result lost my respect as a company."

"Chris seemed helpful at first, I even gave a 5 star review. That was before I called back to explain, my tire they had an issue getting off, is now making noise. He snapped at me telling me it couldn’t be the tire but an alignment issue etc and acted like I was somehow bothering him b/c he wouldn’t know until he saw the tire (totally get) I apologized to him- if I was irritating him by trying to explain the situation of how and when I heard the noises this weekend ……his reply BEFORE he hung on, me was like “UGH, WHATEVER!”"