Tire Choice Auto Service Centers

"Mark the store manager is very rude and embarrassed me in front of other customers. Also as a store manager of a tire center I would think you would have some knowledge about tires but don’t seem to be the case here. I would NOT recommend this place to anyone Maybe this company should have their employees take a training course on customer service"

"Mark, one of the managers at the North Canton/N Main Street location, was very kind and professional. He explained our options and what was recommended for safety purposes. I am very pleased with how I was treated while getting my son’s car serviced."

"Gave a two star, not a one, because the service was done properly. With that being said, it was more than twice of the quoted amount (also significantly more than anywhere else I have had this service done). This was my first time at this location, and will definitely be my last. I have never had an auto service provider charge me such a vast difference without contacting me first. When I called to discuss the issue, the manager, who up to this point seemed very nice, was not willing to really have a discussion. He simply said that they give "standard quotes" when contacted about services, even though the make and model of my vehicle was given. Unfortunate, but lessoned learned. I'm not going to tell you not to go to this Tire Source. However, I would ask for a detailed quote if you do."

"DRIVE BEFORE YOU BUY! - I recently visited this location for four new tires and an alignment. As I paid, then drove away, it didn’t take long to realize something was wrong. With the wheel straight, I began to veer off the road and immediately turned around and went back. It had been all of 5 minutes, but I was met with a questioning attitude, as if I somehow broke it in that short time! His first solution? He offered to refund the alignment. Well, I came for an alignment, not for a fun day at the tire shop, so we ultimately landed on him re-trying it again. I stood and waited another 25 minutes. When giving me the car - now the second time - he explained that a bolt had not been tightened and it must have wiggled loose as I drove away. Say what? Excuse me?? Then he said “we eyeball these alignments, so I want you to know that your wheel is still going to be a little off center.” “It’s the best we can do” he added. My advise? Go elsewhere. If you must visit this location (because like me you have before and had never had an issue) then at least test-drive before you swipe your card. Now they have me jumping through hoops to try and get back the money I’m rightfully owed. Sure, I bought tires, but the ‘professional services and instillation’ have yet to be correctly executed. I won’t be going back! You shouldn’t either."

"Very disappointed with this location’s service on Main St. I had an awful experience last time I had an oil change done at this location. After the oil change was done, the bottom piece of my car (the shield) was not fully secure w the bolt and one side fell to the ground and scrapped while driving; very unsafe! When I had brought it back in last time, the technician put the blame on me saying I must have hit a curb or a driveway and that there was no way they could have not secured it properly. Well, I had an appointment today for an oil change and gave them another shot; I felt that it was a one time incident and should be ok this time. Unfortunately, just under 2 hours later, the same piece under my car fell down and was scraping against the ground while I was driving!! I called right away and spoke to Shane the assistant manager. He did not show me any empathy or regret on while had happened this time around. He kept saying that I would have to drive my car back to have it looked at and secured. I had stated that I do not feel comfortable with driving under the condition of how my car is and explained in detail my past experience and this experience. I also told him that driving my car under this condition would further mess up and scrape my car part that is touching the ground. I asked that a refund be done due the issue and Shane automatically said no. I then asked that Mark the store manager give me a call so I can speak further about my compliant. Shane gave me push back on that request by saying he is the assistant manager. I want to further my complaint whether that is the the store manager or further up. This is unacceptable service on my car and how I was treated when calling in about my concern. It’s hard to find a trust worthy especially involving a car. I have added photos to show what my concern was about."