Chardon Square Auto and Tire

"They were very honest about the major issues my car had, and directed me with what I should do. And I’ve been looking at other vehicles, and I’ve taken the cars to them on a test drive to inspect. They are always happy to do so. There aren’t a lot of good honest mechanic shops out there anymore, but this is one that is good and honest!"

"Have taken a number of vehicles for service and repair over the years. Clean facility. Most recently had new tires and brakes done and the staff communicated very well with me what options were available for tires and the pricing. After inspecting they brakes, they called to say they were in good condition and wouldn't have to change them, so that was removed from the bill. I really appreciate their honesty in how long a job might take and their communication along the way."

"The service people were prompt and took care of my car right away. They were professional, knowledgeable, pleasant, and kind; they answered all my questions, and they took care of the car like it was their own. A pleasant place to wait as well. I bought tires from them a while ago which was also a pleasant experience and I just LOVE my tires!"

"We had a turbo charger replaced a few months previous. Recently the vehicle developed a coolant leak. Brought in to CSA (Chardon Square Auto) for diagnostics. After a few days, we were advised that we needed a thermostat housing etc. for $980.00. We were also informed that they would no longer work with our warranty company. However an employee stated that he would double check with the owner to see if he would reconsider and get back to us. At this point our vehicle had been there for several days. It was another 2 or 3 days before WE reached out to CSA for an update which we were advised that they will definitely not work with the warranty company. We decided to take our vehicle to a repair facility the warranty company recommended. CSA charged us $60.00 for diagnosing a THERMOSTAT HOUSING, in which the repair fee would be $980.00. ($980.00) The second repair facility examined the leak and stated that the leak was “PLAIN AS DAY” coming from the turbocharger and it was “ON CSA” to fix the initial faulty repair. The second repair facility did not charge us anything for their diagnostic work. We brought the vehicle back to CSA and it was hopefully repaired correctly at no charge. We understand that things can be missed, but when the second repair facility uses the words “plain as day”, it makes you wonder what was actually trying to be done in this situation. Lastly when picking up the vehicle, there was no apology for the “misdiagnosis” that would have cost us $980.00. There was even a sense of resentment from the staff at CSA. To summarize, we were without our vehicle for approximately 10 days due to Chardon Square Auto’s lack of timely communication and a misdiagnosis of a faulty repair that they had done previously. Not to mention that they wanted to charge us $980.00 to fix their initial faulty repair. For these reasons, CSA has lost any of our future business."

"I had my built Trans Am dropped off here when the transmission started acting up, and the guys at Chardon Square were up front, honest and timely about what the transmission needed. I ended up having to wait to do the repair as it was going to require a pretty big investment, but to my surprise, they didn't even charge for the time they used to lift it up and diagnose the issue. Needless to say, their honesty earned my future business, and I'll be bringing my vehicles back here for all maintenance and repairs. Thanks guys!"