Service Center - Germain Volkswagen of Columbus

"I had a great experience with the service department. The service manager assigned to me was Brittany who was very professional and helpful. She gave me upfront quotes about the work recommended and gave me information to make the best decisions for my vehicle and my finances. Very grateful for her kindness and knowledgeable advice."

"My first service visit at Germain Volkswagen - Nick Rooks made it not only painless, but very a pleasant experience. Nick was very polite, professional and knowledgeable. During services visits in the past at other dealerships, when I asked to have some dealer vehicle customizable options changed on my cars, the service techs often gave me a weird look (from not having any idea what I was talking about) or they just flatly said nope, we don't do things like that. I brought in a list of customization tweaks that I wanted to ask out about - Nick understood my request and he took the time to actually get out of his chair and go talk to an actual technician about my requests. I was pleasantly surprised by this level of professionalism and thoroughness. Looking forward to my next service visit with Nick and the Germain Volkswagen service team!"

"Exceptional Service from Technician Nick Hi Auto Team, I wanted to express my appreciation for the outstanding service I received from your technician, Nick. He went above and beyond to ensure my car was in top-notch condition. Nick's expertise and attention to detail were truly commendable. He not only efficiently addressed the issues with my vehicle but also took the time to explain the repairs in a way that was easy for me to understand. His professionalism and friendly demeanor made the entire experience positive. It's evident that Nick takes pride in his work and cares about customer satisfaction. Thanks!"

"I recently bought a 2020 Tiguan here and love it! Chris was great to work with and helped me find the best car for me even if it wasn't a brand new car (which I originally was looking for). Chris treated me with respect, more than some of the other dealerships I went to, and was super helpful, which I appreciated since this was my first time buying a car. I recommend looking here for anyone searching for cars in the Columbus area."

"I just had my car serviced today and everyone there was friendly and helpful. They were quick with checking me in, and discussed exactly what would be done with my car and provided an estimate price. For my car, I had my tires rotated and an oil change, as well as a free exterior carwash, which all totalled $154. The service took just under 2.5 hours and when the car was done, they messaged me and I was able to pick up the car anytime before 5:30pm. Overall, everything went well!!"