Kroger Pharmacy

"Drive up takes forever. Each visit is 7-9 minutes or more. It's drive up and pick up, not drop off and wait.....prices with GoodRx are the best. Now and then waiting is expected, not every time. People are nice. But something isn't working."

"Kroger Richmond pharmacy is the worst pharmacy I have ever gone to. EVERY time I go to have a script filled or refilled they never have it in stock and it has taken them as long as a week to get. Insurance companies won't let you refill any earlier than that. I have had to go without meds several times because of it. This has not just happened once in a while, it is almost every time I go to do refills. It us often a different drug that is out of stock and they are very normally prescribed drugs, nothing weird. I tried to do the automatic refill and that didn't make any difference, same problem. I talked to the pharmacist multiple times about the problem and they are just like, that's just the way it is. They do not value your business. I tried to give this place a chance for over a year and was no improvement, it actually hit worse. Finally I left about 6 months ago and switched to CVS. CVS has always had all my meds in stock except once and it only took 6hrs to get, not a week. CVS usually takes 15 mins or less to fill a script, much better in inventory, pharmacist is very proactive with issues, they have a great app that does do much more for you than the Kroger pharmacy ap which is very slow, clunky, and not worth using. I want to be clear it is only the Richmond store where the Pharmacy sucks. The oxford ohio Kroger pharmacy is great, great service, always has meds in stock, and is fast. The pharmacy in Richmond new employees and new med stocking policies. It is by far they very worst Pharmacy I have ever gone to."

"Valerie is always so helpful and knowledgable. She has always greeted me with a smile no matter the time of day. I never feel like just another number. Thanks Kroger Pharmacy for all that you do!"

"Could not take the brand of medicine they were giving me. Said they would try to get another. When it was time to refill my prescription I went back in because I had to take it the next day and they said they might be able to order it. It was supposed to have been taken care of before then! Then the next time I needed it refilled they tried to give me the same one. Oh and you might as well go through the drive through because if you are inside in line or being waited on, they will stop and go help whoever is at the window and make you wait."

"Since the pharmacy has been remodeled it has went way down on service. If there is a problem with a prescription they don't do anything about it, seems like they are oh well and file it away instead of calling customer or Dr. Right now my husband is totally out of one medication, we have requested refill twice, pharmacy says Dr won't reply. We called the Dr to see what the problem is and they say they have had no request at all!!! I believe the Dr because this is a transplant unit and refills can mean life or death. This is not the first time this has happened. We are about ready to go back to Walgreens. What is wrong with Richmond Kroger Pharmacy!!!!!!!"