Litehouse Pools & Spas

"Great place to buy a pool, very helpful staff with quality products!! A++"

"We had a pool installed last summer, and noticed some issues with the install. We were instructed to wait until the spring of this year to have the issues fixed (root removal and vertical support), so we did. Getting that service scheduled with the installer was a major hassle, but we finally got on his schedule after contacting him several times and getting the store manager involved. When they showed up to do the repairs, they fixed the root issue, but they did not fix the vertical support issue, which to me is a big problem. When I called the installer back after noticing that the vertical support was still not correct, he said he would be back to look at it, but never showed up, and I have heard nothing from the Service Manager which was sent an e-mail from the Store Manager about this whole issue. Communication regarding this service has been very poor. Still waiting to hear from someone to get this fixed correctly."

"Wanted to make a purchase today and visited the Medina store, was told the $730 steps I wanted were on close out by salesman because the area manager had said so, the store manager refused when I found out that a sister site had sold their display I called back and the manager was arrogant and said he had 10 yrs customer service and they don’t sell the display. I asked for area managers number and was told they he would have him contact me. When Brad did call he was rude and snarky, and couldn’t answer for his other location selling theirs. He gave me a “customer service” number for which I was told they don’t take complaints and the owner has area managers so he doesn’t have to deal with customers- nice way to do business! I will not shop at any stores Brad is over, planned to buy a hot tub this year, but I’m sure that doesn’t matter either. I understand policy but if your team doesn’t know it and misinforms the customer and your other stores don’t, you should do the right thing."

"Tara- the manager- refused to help file a warranty for the less than 1 year old tree i paid upwards of 500 dollars for because she had too many people in her store and did not want to be bothered. She was very rude to my mom over the phone. She hung up on me 4 times with out reason. She is absolutely the worst manager i have ever dealt with. She refused to do anything to make the situation better. She should not be in customer service. She should not be a manager because she can't handle it. I have incredibly disappointed and i will never step foot in that store again."

"We are in the beginning stages of figuring out what type of pool we want. We spent about 30 minutes with Tara. She was knowledgeable and open with us. She answered every question and was pleasant to sit and chat with. Lighthouse is still in the running for our business."