Once Upon A Child Dublin

"Review edit as of 9/19: I spoke with the district manager and had a wonderful conversation. He apologized, understood, and did everything he could to make it right. Excellent customer service. I went into the store to get my items today that had been processed and spoke with the store manager, Tori. She also apologized and said if I ever had trouble again to please have someone get her and bring it to her attention. Owning up to issues and handling them is what a customer is looking for. Thank you both for remedying the situation. I’ve been coming here for years, and just in the past year it’s gone downhill terribly. I called ahead and asked if they were taking items, loaded everything up and drove over, just for them to tell me they’re not taking anything and too full. Frustrating to say the least. Then I finally found a time they would take my items. Sold a decent amount of things, but realized a part of a costume was in my “passing” items. I asked where the rest of the costume was since it wasn’t in either of my bins (buying or passing). The girl in charge said my bag was likely overflowing and it’s not their problem. I have been selling here for 5 years, I know not to make them too full. So my costume is likely floating around in someone else’s bag and I didn’t get paid for it, or receive it back. She was rude, didn’t offer a solution, or even attempt to fix it. If you want to sell clothes here, just drive a little further and go to the Sawmill location. Their customer experience is much better."

"Zero stars for customer service. Employees had nasty attitudes. Rude and unprofessional. Miserable about their job so takes it out on customers maybe? Would not come back to this location again. Wasted gas and time to drive here only to be told to come back tomorrow.. never heard of that before. Very disappointed."

"Great experience yesterday, thanks to Olivia and Tori. I arrived with my child in a backup umbrella stroller and realized I needed an upgraded backup stroller. They helped me with my purchase and I was able to stroll my child away in comfort. Thanks, ladies!"

"Great service and friendly staff! I have sold items here a few times and have received a fair price. I have also shopped here and have found some great deals."

"The store had a wide variety of clothes/shoes and toys for children (newborn- 14 years old). I have been to this location dozens of times and have been happy with the customer service and selection. I am giving this location 3 stars due to it being messy/dirty every time I've gone, and for letting some clothes slip through inspection that have unremovable stains or glue/ink/paint on them. Be very careful when choosing an article of clothing."