JCPenney

"My husband and I recently shopped two weekends in a row at Penneys and were pleased with the selection, value and sales you had going on. It brought back memories of earlier happier times in life, and the way it is decorated for Christmas really puts us in the mood to shop. I also love your jewelry selection. I prefer your store over Kohl's which is too "plastic" and lacks great selection. Please don't go. Hopefully with a new government administration the economy will pick up and things will improve."

"Fairly organized for Black Friday with a decent selection of merchandise. One of the escalators did break down though during my visit."

"We went here for family photos. The floors are stained, ripped, and covered in filth. The lights are falling out of the drop down ceiling. The wallpaper is as old as the building, so are the tears and stains. The staff... they are not rude, but maybe inconsiderate. It's a poor setting they have to work with, but lack customer service skills. The furniture is ripped, tattered, and stained. The vents appear to not be working, and they have some temporary setup that sits in the walkways. The photo rooms are small. This is fine, but you have nowhere to keep your belongings. They have a chair marked, but with a family this is inadequate. Pricing is the usual JCPenney affair. Everything is on "sale." So to me that is their regular price. Just say your price, you don't make anybody feel like your cutting a deal."

"I will never shop inside of this store again. They always forget to take the "security" tags off. I may wait months to wear something and by then I do not have a receipt. I learned the first time I tried to take something back with the tag not too- they implied I had stolen it. The second time I was able to cut my shoe and still wear them. This time I said specifically to make sure they got all of the tags and I assumed she had- but no. I just put on the Fall sweater that I bought in the summer and there was another "security" tag. Now I have holes and cannot wear it."

"Sad to see another great retail chain go under; walking around, looking at really under-stocked displays, nearly the only shopper in the store. Felt like I was at a wake! (Added after my wife’s observation and Penney’s response…..) My comments may have been overly critical (I did award 4 stars!). Oops, but this rating was after seeing very low stock in several areas, and no sales associates on the floor, only the clerk at the online pickup/checkout counter at the back of the store. Could not find any vee or crew neck white tee shirts in size XLT. Numerous empty wall display hooks in men’s socks and underwear. At the same time, the huge well-stocked Ohio State University fan apparel display was great! GO BUCKS! Checkout clerk gave us a 25% discount on the $30 four pack of men’s white 100% cotton tee shirts that we did buy. (Nice gesture, but why?) P.S. My wife wants it made clear that she ALWAYS shops JCP when looking for apparel and home goods, usually along with MACY’S and Kohl’s, but online! She really appreciates the JCP quality and variety, especially Liz Claiborne towels and sheets!"