Labcorp

"I have been getting labs drawn from this location for several years and have never dealt with this level of poor customer service. The person checking me in immediately started in about my Nurse Practitioner being on a list made by Western Medicine of Do Not Draw. I told her I had been getting labs done for years here and didn't understand the issue. She said Western Medicine had sent a list over and my physician must have made them mad. She must have left the facility and needed her own account. I told her she left years ago but was still affiliated. She said well I just cannot do anything. I again told her that I was just in a few weeks ago and had no issues. She asked what my physician ordered and I told her there were several, probably thyroid. She said well I will do it this time but you have to get your physician to sort this out. She begins to call out EVERY order that was in, in front of the group of people waiting. She then says "Wow it says here that after insurance you will have to pay $222". My insurance ALWAYS covers in full but it says this every time I go. She had no right to tell the entire building what labs were being drawn or the cost of my labs. When I got to the back for the draw, there was a familiar face. I explained to her what had happened. The front desk employee heard me and came bursting in while she was preparing to draw my blood. Showing her the paper and why she did what she did. The young lady pulling my blood explained that it has never been an issue. The woman left and the draw was completed. I tried to contact Labcorp customer service and was blown off and put back into the automated system after holding. When I got to work and looked the picture I had taken of the letter, it stated REGARDING WESTER MEDICINE PATIENTS. So if the employee had read this correctly, all of this could have been avoided. I am not a Western Medicine Patient. The young lady drawing my blood was and always is amazing. The two ladies that are regularly checking me and doing the draw are top notch ! This fill in person, not so much. Is this not a hipaa violation? If this person continues to be a fill in at this location, I will not be returning."

"When I physically go there, everything is fine. But when trying to call, no one ever answers the phone. You shouldn't have the same person being the desk receptionist and the person drawing blood. Poor customer service."

"My doctor ordered 5 tests, all blood panel tests including TESTS for only MALES were completed and illegally sent to my insurance company for payment, not following my doctor's order. This happened in April of 2023. My doctor has contacted Labcorp 3 times being told it would be corrected and I would only be billed for the tests he ordered. I have since called 4 times and 3 or of 4 times spoke with someone foreign, telling me something different each time and placing me on hold for HOURS."

"Place is nice and clean, the employees were pretty nice. I would give them 5 stars but I think the wait was to long for no one being a head of me. Then it took forever to get my results back."