University Hospitals Urgent Care

"All of the staff were incredibly kind and sweet taking care of our toddler. They were very prompt in having the doctor do a quick first assessment, and the whole process went very smoothly. The doctor was very thorough and made sure we had all our questions answered. They gave us lots of stickers and it was a great experience overall."

"The ladies that work here are amazing. Roni is a peach and is so knowledgeable and friendly. Kelly the doc is kind and easy to talk to. The girls in triage are amazing also. Everyone working there is so friendly. I definitely recommend this urgent care. They offer scheduling ahead for more convenience."

"Nice, clean and new facility. I was able to pick a time to come in. The receptionist was very nice & welcoming. The EMT that took my vitals was super nice and helpful. The PA that took care of me was great. She spent time with me asking lots of questions, listening to me, and checked on my pharmacy - I was able to get my prescription there since it was a late Sunday and my pharmacy was closed, as were others. I highly recommend them."

"UH has always been my go-to choice hospitals in Cleveland since I moved here 6.5 years ago! I’ve always had pleasant encounters with staff and doctors, and this was such a great experience for such a distressing visit. I waited in urgent care for about a half hour and was taken into triage and immediately seen by the physician, who was so nice and was very communicative about what steps I should take next! The nurses were so kind and helpful, as well as the MA! I even called back later to discuss another concern, and the staff was again helpful and kind when addressing my concern. I’ve been to other area hospitals one time over UH and have never done so again. UH is by far the best hospital I’ve been to with the best physicians that all look into your case and treat you with so much respect and kindness."

"The facility was clean. The staff was friendly and efficient. The P.A. and nurse were personable and took their time with me despite being obviously busy. Parking was plentiful. A sign in the parking lot indicating that the entrance is in front on Madison would be helpful as many businesses in Lakewood have back entrances. This facility will be even better next year (2024) when they are tied into the UH records system. Be prepared and bring your photo ID and insurance card for registration which is done via cell phone. I presume if you do not have a phone they will accommodate you. Wear a mask if you are ill."