Aurora Veterinary Clinic

"I had a bad experience with talking to customer service on the line. I was trying to get pricing for cat neutering surgeries. They said their protocol doesn’t allow them to give out pricing over the phone. I tried to inquire about why that is the case but the lady was very rude / disrespectful / pushy and she ultimately shut the phone while we are taking."

"I wish I could give 20 stars. This place was absolutely the best on the worst day of my life. I had my baby for 15 years and he had a stroke late Tuesday night. Could not get him in to his regular vet or anywhere else. I was suggested to take him to the emergency vet where he would have probably had to wait for hours, and all the reviews in my area were horrific, i really didnt want my baby to have to go there. This place amazingly took us, even though we had never been before, squeezed us in for an appointment without a second thought. The staff was so kind and understanding, I was a mess. They explained everything and offered every single option on the table. We ultimately decided it was time to say goodbye. They explained everything, allowing us as much time as we wanted to not only say goodbye before, but also after. I will never be able to thank them enough for all of their staffs compassion and they had never met me or my baby before."

"We recently had to put our loved one down, and it was on a Saturday morning, we called right when they opened, without hesitation told us to come in, and the entire staff was very polite emphatic and showed strong care for our dog. We have always went to them for the routine visits but this put us over the edge knowing we have picked the right vet. Thank you."

"I brought my new puppy here for runny and bloody stool. I noticed this issue as soon as I brought her home. They told me she had a parasite after I brought her in twice for the same issue which they said would be cleared up in 1 week. After finishing her medication she still had the same problem so they had me bring her in again. I have brought her in 4 times for the same issue and spent hundreds of dollars... 7 months later she still has this issue and they cant tell me why. This time I called saturday to schedule an appointment for my other dog who has been having mild seizure like symptoms. They said they didnt have open appointments but could get me in Monday for an emergency appointment fee for $25. After leaving today I noticed they charged me $71 for an emergency appointment alone. Maybe you should train your staff better. I did not ask for a price but since they told me $25 that is what the charge should have been."

"Wonderful staff, so caring and gentle with my senior cat. They provided us with thorough information. The doctor spent time with us and answered all of our questions. They really put everyone at ease, even during stressful times. They really care and it shows! Highly recommend their services!"