Penn Station East Coast Subs

"The sub was good very fresh. However, Jim took our order and I must say he was rude and shouldn't be interacting with customers. He needs to learn patience and to listen to the customer he got 3 things wrong on our order when he rang us up. Hey Jim if you hate your job you should find another one. You seem miserable and the facial expressions you made while taking my order showed you were annoyed and frustrated. Learn patience. Do better."

"I have no reason to not give them 5 stars. They function exactly as a good penn station should. If you want to know how good these guys are by comparison, go try the one at Steelyard Commons. You feel like someone spit in your face every-time you leave there."

"Ordered the Classic Italian for takeout and ate the Pizza Sub at the restaurant paired with fresh squeezed Lemonade. Sub came out open faced and piping hot and it tasted great. Lemonade was delicious and wish I had gotten a large cup. Staff is friendly and work very efficiently, waited maybe 5 minutes with decent crowd of people there. Conveniently located next to Staples and across the street from Home Depot which really bright me to the area."

"After spending the morning out on lake Erie, wanted to grab food that was on the way home and quick. My father had never had Penn station before so it was a perfect opportunity. I had never been to this location before (usually visiting the ridge road location) but was right on our way home so decided to stop in. The location was a little smaller overall compared to ridge from a seating area standpoint but was generally laid out the same. After my father looked over the menu for a few moments, we placed our order at the first register and then walked down to pay. This was a suboptimal encounter and something I observed being a pain point for most who visited this location while we ate. As we walked down to pay, there were at least 4 other customers all standing around the checkout counter area. No employee was staffing the counter as they were all involved in prepping food or cooking in one way or another. The location was quite busy at this time of the day (around 1pm). After standing in this line to checkout, an employee finally came over to the register and couldn't quite figure out who was first and had to ask everyone what they were there for (seems most were there for online order pickup). Once it was my turn, paid and then we sat to wait for our order. Once the food arrived, everything was cooked well and exactly as I have grown to expect from Penn station. No complaints at all there. As we are though, I saw customer after customer place an order, walk down to pay, then to have to wait for an employee to notice them (or get their attention) only to then mix with folks walking up to pickup call ahead orders and it just be utter chaos and confusion. One lady in particular was quite upset that after placing her order and walking down, when the employee walked to the register, he told her there were others ahead of her that still had to pay and she would have to wait her turn. She was confused and I could see why. Operationally, could probably use some tweaking at this location. Atmosphere wise, it's a good place between a beauty salon and a laundry mat and the outside view is of a parking lot next to a home Depot. The display in the restaurant was old and faded and was playing rush hour until something happened and it switched over to a screensaver of swimming fish. Not a place you would want to spend a chunk of time in but serviceable to eat food and leave. Lots of noise since it is such a small location and no real noise separation between prep area and seating (typical for Penn station layouts I have seen)"

"It is always the best here. I have absolutely no complaints at all. Food is good. Fresh, Hot, Fast. Accuracy hasn't been an issue either. Employees are friendly and helpful. The restroom is also always clean. I've been coming to this location for years, always a reliable constant."