KFC

"Horrible place to go. I ordered 2 chicken wraps and a pot pie combo through the web app on 12/19/2023 5:14 pm Order 77965209. I arrived and saw the order was not ready yet, but I saw my order on the monitor. There was no one in line inside and the place was not busy and the drive thru only had a car or 2. I went to the register and there was no one there. I waited about 10 minutes and many times the drive-thru lady looked at me but never once yelled at anyone to say guest up front. Finally, a guy did come from the back and yelled to someone to come up. It still took a few minutes for a lady to come up. By that time a couple more customers were waiting behind me. You could tell she had zero interest in taking care of anyone. I told her I had the app order and pointed to my order on the monitor. I asked for a drink cup so I could fill it while she gets the order. She said yes, then ignored me and asked the guy behind me what he wanted. I asked again for the drink cup and got it, after I was ignored the first time. They took care of 2 people’s orders who came in after me. That was another 10-minute wait. The lady goes to the back again and is not making my order. In the meantime, a 3rd person is waiting, and asked me what is taking so long. I told him they are in no hurry to make any orders. After a while the lady comes out of the back and begins to make my wraps. She is so slow and appears bothered that she has to do work. She could be timed with a sun dial. The guy behind me got aggravated and left without ordering. At this point I am past a 20-minute wait. The girl finally goes to get a pot pie and the warmer is empty. She goes in the back and does not come back out. A guy came out of the back and told me they don’t have pot pies. They made me wait 20+ minutes, filled orders behind me, had a guy walk out, before they ever even looked to see if they had what I ordered. The workers were not even aware of someone walking out because they spent so much time in the back. I asked for a refund and was told I had to do it on the app. When I went to the app the order said it had been completed. I looked up and saw the order completed on the monitor. I couldn’t modify or cancel the order because they marked them early as completed to improve their service times. The guy behind the counter and I got into an argument because he was rude as hell. I was so mad that they made me wait so long and serve people ordering behind me. I called customer service from my car to try to get a refund. I got a call center in India. I went through to whole story and then was transferred and had to start over with another Indian customer service rep. At 6:23 pm the 1 hour and 9-minute mark since placing my order I finally had a refund. Went to little Caesar's and picked up a pizza and went home aggravated. In my previous trips there the tenders and fries were so old. The tenders get dry and shrivel up. I won't be back at this location."

"Went through just to buy a large coleslaw in the drive-thru. Nicole saw was only half filled and it was completely warm. Of course, no receipt given and the window shut on our faces. Won't be coming back to this location"

"Worst food ever order 3 bowl meals. And it was mainly gravy no chicken un eatable. Wont ever go back. Do t eat at amelia kfc until they train there staff."

"Wasn't going back for a while, but my grandson loves the chicken sandwich, so my husband and I decided to get the fish & shrimp, big mistake! The fish was very soaked in grease, and the shrimp looked awful and was not good at all!"

"The food was hot and fresh. Even though I ordered through grubhub, the driver didn't deliver my food to the right address the 1st time, but even being redelivered KFC made sure I got all of my food. Best chicken!"