Sam's Club

"Always a welcoming store to visit overall The Experience great nice personal that's suggest you to visit the food court the meat department are one of the best ones and always crowded there might be a reason why people visit us store so much congratulation management you deserve on an award"

"This location is prejudice and racist if you're not Hispanic. I had pans there were on sale for 20 dollars, even took a picture. Did not show up on scan and go, so I do self checkout still doesn't show. I asked an associate she said a Manger will fix it. The manager Zonia told me the picture is right go in a regular line. I told her the lines are long, she said oh well. So I waited 20 minutes in line with my whole cart 200 dollars already paid for to be told by another associate the picture is wrong. Mind you the Manger Zonia open another like to adjust a Hispanic man item. So after waiting in 20 minutes for nothing. I just left. Save your self time and headache just go to COSTCO. COSTCO believes in customer service"

"Customer service needs to be retrained. I tried for two days to get in contact with a manager. Still never spoke with one. You pay for a membership and receive zero customer service. I was put on hold with no answer. Put on hold and hung up on, then eventually they just stop answering all together. After 10 minutes of being on hold each time I called the Sam's Club general number. They said they would contact me with an update but surprise, the out of country customer service Sam's Club uses did nothing. Sam's Club doesn't care about it's members anymore. When my membership runs out next month, that will be it for me. Might as well mention they have too many Spanish only speaking employees and not enough halfway decent English speaking employees. I don't speak much Spanish and it is hard to communicate with even the opticians. I was walking back out to get a cart after seeing the eye Dr there. I had the samples in my hand the Dr gave me. I told the employee I was going to grab a cart which was no where near the door. She didn't speak enough English to understand me so she aggressively says in Spanish I can't walk out and I have to go the other way. She didn't have a clue what I had initially said to her. I was treated like I was trying to walk out with product because she couldn't understand me. It really is sad. Sam's club Please save your generic apologetic response. You've been sending it to paid members on here for months AND CLEARLY DON'T CARE ENOUGH TO ACTUALLY FIX THE ISSUE. Save it."

"Worst experience ever! The greeter couldn't be bothered with my question. I came back due to a purchase I made and had to return because it expired 1/28/21....I purchased it on 4/8/21. They obviously dropped the ball on pulling expired items. I'm waiting in line, and 8 other people are in line for customer service, and ONLY 1 person is working. I would say I've waited 20 minutes already, and 2 people are still in front of me. Horrible Sam's Club, if they had another one, I would go there, but I think I will cancel and go to COSTCO."