LKQ Potomac German Auto South

"There parts sucks and they like to waste everyone's time don't buy nothing from them. Look they won't even take the time to write them self. A animated response I have called them more then a hundred times to fix the problem there response call me some more. Yea sure don't waste your time with this people buy from anywhere else but them."

"For the last 25 years I had purchased recycled auto parts from Michael's auto parts on South Orange Blossom Trail in Orlando and my experience with Michael's was ALWAYS positive as the staff was first class and the parts were always reliable and fairly priced. It's been my experience with the now LKQ/Michael's that the tradition of excellence continues. In 2018 I bought a transmission for my SAAB that has been flawless in it's operation and the price was fair beyond words. Last week Julie at LKQ/Michael's intervened on my behalf in the delivery of another transmission purchase for my Volvo as there was a miscommunication between myself and the salesperson that I bought the transmission from as to its delivery and I take full responsibility for the mixup. Julie being the consummate professional and customer service oriented expert saw fit to see to it that my experience again be a positive satisfying experience at LKQ/Michael's and I greatly appreciate her valiant efforts beyond words as my transmission was delivered to the shop that ultimately installed it and I got my car returned to me on Saturday with the replacement transmission installed much to my elation and I have Julie to personally thank for her diligence in this matter. LKQ has proven itself to be trustworthy, professional and affordable. The staff makes it a joy to work with them and they'll meet your expectations on your level of standards and it will not be necessary for you to lower your standards to compromise either. Bravo LKQ/Michael's and BRAVISSIMMO to Julie! Thanks to you all for your kindness and high interest in the resolution of the issue that I faced. I'm indebted to you and particularly to Julie for going above the normal expectations and seeing to it personally that the customer was taken care of. I couldn't ask for more or better. Kindest regards, Mark Ferguson"

"Aside from always having what you need, this time it seemed that nobody liked or wanted to do their job. I called to order a part and they tell me it has to b ordered in person. When I show to order it, guy says you didn’t have to order it in person. So I told him man I drove from apopka like what changed? His answer was well I drive from from farther then that everyday so who cares. I let it go cause everyone has bad days only to come the next day to the same guy having an additude with he cashier lady. Not sure it it’s different staff but in my 10 years buying parts from there I never had an issue."

"I first ordered a transmission from lkq online on eBay and has issues with my order. Juliea the plant manager helped me greatly on the online people's mistake and made sure she took care of me making it right. I appreciate all her help and mistakes are made of course but it's nice for a company to stand up for their name as a company and make it right with customers rather than just blow them off and tell them good luck with the suck."

"This place is the definition of incompetence, their office in Tampa is completely uncapable of getting the orders right and cannot do their job efficiently to save their lives. Took them 3 days to finally get my order to Orlando and when the idiot tells me he made sure the part was the right one, of course it was not. The guy at the front desk was a decent human being and got me some more info to help me licate the part. He was the only good thing out of the entire transaction. I do not recommend calling or buying anything from this company. Absolute nightmare."