Praetas Technologies

"Every business owner needs an IT/AV go to. Praetas has been our "go to" for over ten years. I highly recommend them. We buy our PCs from them and they keep our internet connection humming. Could not run our business without them. Thank you Joe and the rest of the team at Praetas."

"I have bought several laptops in the past and continue to use these guys for ongoing IT issues. They are efficient, professional, and organized. I highly recommend."

"I have been using Praetas Technologies for years for assistance with IT Support for my business. They are very honest, timely, friendly and affordable. I highly recommend them!!"

"We have been working with Prateas for almost 7 years now and have enjoyed their professionalism and timeliness. Steven Potts just completed a rushed project for us and he did a great job as always. Thanks again to the entire team including Joe and Randy!"

"Diagnostics and repair was all done in 48hrs - good job! I did not appreciate the upselling and the pressure they were putting on me to upgrade to a new hard drive. They wanted me to purchase 256GB of SSD drive for $120 and one can buy 1TB of SSD drive online for $69.99. They tried to sell it to me on 4 different accasions: 2 x on the phone, 1 x via email, 1 x at their office. TOO MUCH guys! They wanted me to do other things too: Here is a break down of the suggested repairs: 1. $80 (Replacement Power Supply) 2. $100 (Power supply installation labor) 3. $120 (250GB SSD) 4. $150 (Windows Installation) 5. $150 (Data recovery) I only did a power supply replacement and computer was back to normal. Oh btw, they also offered me to buy an entire computer from them! Power supply was replaced and there is nothing wrong with my hard drive as they suggested. See attached. CONTINUED: Manager called me the following day (after I provided the proof to their reply that i am not their customer!) to offer me a hard drive replacement for FREE just so that i would REMOVE the Google Review. Unethical. I said I did not appreciate this type of action on his behalf or behalf of his company. That is not how any company should collect their reviews. My intergrity was also questioned when I explained that 4 times they tried to manipulate me to buy something I did not want or need. Now I understand how they have 5.0 average ratings. They want to 'make it right' by giving you a service just so that you would change your review to 5 stars. BEWARE! Preatas customer service representatives (company will have multilple reps talk to you) will try to convince you to upgrade your computer parts, not because you need them (as claimed), but because the staff are trained to do so. This is what was stated by their manager in today's call. I tried to explain to their manager, that 2 phones calls and one in person conversation is not only "pushy" but overboard attempt to upsell not only a service but also a product. In their reply below, they are clearly twisting the truth trying the put a 'blame' on me that i could not be reached. That is simply not true. All in all, 2 star review is fair and other local customers will simply know what to be aware of and not be taken advantege of. Preatas could try to change their methods intead."