Artisans Venice

"A very nice boutique. Beautiful odd gifts. They have a large pandora selection. I went in to buy some Pandora charms for my granddaughter. The salesperson was very helpful. I will be returning. A very pleasant experience"

"Not once I had the worst purchasing experience in the Artisans store in Venice when I was buying the Pandora charms for my bracelet. The saleswoman was unfriendly and cold with me. She never even said “hello” to me, ignoring me completely. Never reassembled the bracelet just like they usually do at Pandora store. Never mentioned that it was the final sale without a return or even exchange. I asked only to exchange one charm for $25 for the same price. She refused. I left the charm for her or the manager in the store shocked by this attitude and service so unusual in America. I come from Europe where the return policy is very limited, and I always praised the best shopping experience in the US. Not in the place like Artisans Venice with their unfriendly and unwelcoming staff."

"We had a terrible experience at this store and wouldn't dream of going back again. We came in late on a Wednesday about 5 pm, the website said it was open until 6 pm so it shouldn't have been a problem. My husband brought me into this store specifically for the Pandora jewelry for our 4th Wedding Anniversary. We picked out two charms and inside of the charm case were 3 ads indicating a free Pandora bracelet if you purchased $125 in Pandora items, we chose $175 and when I asked about the bracelet, the salesperson who I also assume was the Owner said I told them to take all the ads down and they didn't. She removed the ads while we were standing there and said, "that ended yesterday", so, No bracelet. I asked if she could clean my bracelets she said it was past 5 pm and she had just not closed her door quick enough so No she couldn't clean them. We were clearly a nuisance to this person. We are usually treated as guests when we spend money in a store. This Salesperson/Owner was rude and her customer service skills were sorely lacking. As far as I know if a store leaves an add up they should have honored that ad. There is no excuse for the treatment we received, if she would have just told us the store was closed we would have gladly gone to another store where our money and purchases would have been welcome!"

"Great fun store. The proprietor was just delightful and very helpful. I didn't buy this clock but it's so cool."

"What a relaxing, welcoming shop to go into. So many unusual gifts, souvenirs & things to buy at reasonable prices! The woman working was friendly & let us know that everything in the store was 20% off. They carry 4Oceans.com bracelets, without a mark up on price & those were 20% off too. Great experience."