The Arbours at Crown Point

"I'm coming up on my third year of living here. It's my favorite place that I've lived in so far and I want to stay here as long as I can. I've gotten to know Alisa, Alisha, and Stephanie in the front office as well as Alex on maintenance staff which really helps with feeling connected to the neighborhood. They really help the best they can if you're amicable. Before COVID we had many social events in the community and they're getting creative with bringing them back. A few outdoor socials have been held and several food trucks have been invited to the community. I like that we're a gated community and I hope future residents will value keeping the gates secure :) The vehicle gates operate 99% of the time and I put instructions on how to enter in both English and Spanish for delivery apps. We're across the road from a school and maybe 1 mile away is the high school. I live in the middle/back of the complex and the school noise is negligible. I'm a very heavy sleeper and understanding of upstairs neighbors so life noise doesn't bother me. I wish new people were more aware that we can hear eeeeeeeverything in the stairwells. Private phone calls taken outside, stomping up the stairs, the end of get togethers late at night. But I hear nothing from next-door neighbors so long as everyone is inside. This is my first Florida apartment with zero roach problems (knock on wood). We're on the 2nd floor and we keep up with pest control for silverfish in the bathroom. In previous apartments I learned that roaches are just native to Florida and so long as you're not infested, you're safe and it's just something to be dealt with. I've heard that maybe a few less-than-stellar people have moved here in the last few years and might be spoiling the area a bit. Nothing catastrophic I think, just a little careless behavior. I don't know who they are. Sometimes having a lot of fellow young people (40 and under?) makes the neighborhood feel a little transient because renters move so often in Florida. We do have a lot of retirees here and they're awesome! Since there's a waitlist to get in I hope management is more choosy with who to give leases to. I hope that anyone new who moves in follows the rules. Instruct your guests/delivery drivers on how to enter the gate, no smoking, sign up for the free Parcel Pending lockers, pick up after your dogs, keep your dog on a leash at all times outside the dog run, clean your front door with bleach. I want to add more later to give an honest look of what it's like to live here. I want to attract good neighbors!"

"My fiancé and I have been living here for two years now and love it. The apartments themselves make the most of the space and are spacious overall. Everyone in the office as well as the maintenance crew have been extremely kind to us. The residents are very kind overall - at least the ones we have come across. I highly recommend getting on the waitlist early to get the apartment you want. Regarding the noise, it is about the same as every other apartment I have lived in. I expected the noise level we are currently dealing with. I would recommend requesting a third-level apartment or looking into renting a house if you are sensitive to sound."

"Poorly built apartment. Floors are Poorly insulated from noise. Nothing but constant noise from the neighbors living above . You can hear every step they take. If they flush the toilet you hear it. If they open a draw you hear it. They stump their feet on the ground when they walking you hear it. I have never lived so uncomfortably in my life .This is supposed to be a gated community however the gate is always broken so anyone can drive in and out as they please . Walls outside the apartment dirty, hallways are always dirty and pool areas are closed half the time so you can't enjoy the amenities you are paying for. Really feels like subpar living for the price we have to pay. It definitely isn't worth it. Nothing upscale about this place. I definitely wouldn't recommend this place."

"I’d like to start off by saying there are several nice things about this apartment complex. The size of the apartment can’t be beat. The kitchen is amazing; it’s open with lots of cabinets and counter space. Nice modern appliances except the refrigerator is too small especially for a three bedroom apartment. The master bedroom is a great size! Master bathroom has a very nice walk-in shower. A nice screened-in porch with a small storage closet. It’s a smoke free community. And the only complex that I know of that has garden spaces for the residents. The apartments are very energy efficient, despite the shoddy construction. You can hear everything from your upstairs neighbors. When you’re in the master bedroom or bathroom you can hear everything in the outside hallway. When someone above you flushes the toilet it sounds like water is coming through the ceiling and walls. When I first moved in it would wake me from a dead sleep and was quite startling. Neither bathroom has a linen closet so all towels and paper products have to be stored under the sink. The bathtub in the guest bathroom is extremely narrow and shallow, and really not suitable for an adult. The carpet in the bedrooms is very cheap and wears down very quickly. As for the outside of the buildings, there are holes in the overhangs and the building trim is coming off. This has been going on for the last several years. None of it has ever been fixed. This is supposed to be a gated community however, the entrance gates are ALWAYS broken. Sometimes taking weeks to get fixed. Also, only one resident per apartment can have access to the guest call box. This is a major problem when that resident isn’t available to answer the call box when a guest arrives. We have to go to the front to physically let in our guests. Not sure why everyone on the lease can’t have a different access code especially since all other complexes allow their residents to have separate access codes. There aren’t enough parking spots around each building to accommodate its residents; leaving residents having to park in the back of the community or up next to the pool area. Because residents don’t have assigned parking spots or a parking decal you never know if it’s guests or residents taking up the spaces. The staff is ALWAYS friendly but sometimes less than helpful. Your complaints and concerns will fall on deaf ears most of the time. We have contacted the office staff numerous times regarding our upstairs neighbors, even sent recordings of the noise. We were told to contact the courtesy officer, which we did. He was very nice and immediately went to talk to the neighbors. Fifteen minutes after he left the noise started again. The noise is a everyday, all day thing so contacting him every single time would be endless. I can only pray they don’t renew their lease because everyday it gets worse and worse. All I can say is do your due diligence before signing a lease. This complex definitely has its advantages and disadvantages."

"I absolutely loved living here. The neighborhood is nice and quiet and always so taken care of. The layouts of the apartments like the Hawthorne were just breathtaking. The community garden, the pool and the gym are such a nice touch to the neighborhood as well. Having the west orange trail so close by is great for anyone trying to get some fresh air. If I wouldn’t have bought a house I would have definitely stayed here longer."