WillowBrooke Apartments

"Very poor and unprofessional customer service. I called a day prior to my virtual tour to confirm if I was on their calendar. They confirmed and nobody showed up the next day at 1pm for the virtual tour. I try to call them and there is a lady (don't know her name), she deliberately hung up and never picked up again! I am not sure why it was such a poor experience. I had heard good things about this community, all in vain now. :)"

"Their management company and this complex, Willowbrooke Apartments in Lakeland, FL, are the absolute worst companies I have ever had to deal with. I moved out in August 2022 and pre-paid for my move-out fees and pre-paid for them to clean my apartment for me so I could just leave it as is. After leaving, I provided them with my phone number and new address, and didn't hear anything back. In December 2022, I received a letter from a collections agency advising that I owed Willowbrooke over $400. I called CMC, LLLP to find out why I was sent to collections before I had the chance to pay them directly, and they advised they sent me a letter via certified mail advising what I owed. Certified mail requires a signature, so I asked for a copy of my signature (as I know I didn't receive it) and they said they don't keep that on record. What is the point of sending it certified mail then? After I received a copy of what Willowbrooke was charging me for, it contained move-out fees and cleaning fees that I pre-paid. After calling Willowbrooke and speaking to Luciano, who was the one who did all of my move-out paperwork and took my payment, they advised they had no records of this. Thankfully I kept records, and sent a 10-page dispute to the debt collector. The debt collector approved my dispute, and left me owing just over $200 for miscellaneous damages (wall nails, etc.) which I was understanding about. I paid that to the debt collector on 2/10/2023. Today, 1/9/2024, I received an email from Willowbrooke advising that my payment of over $400 was due. I called and they told me they don't know why Willowbrooke does not have record of me paying the debt collector. They sold my debt to a debt collector, made money off of it, and over a year later do STILL not have proper records to show that it was paid. Now, I have to send proof AGAIN showing that I paid. This property management company and Willowbrooke are so incompetent, I don't understand how in 2024 you don't have proper record keeping systems to keep track of these things."

"If I could willowbrooke zero stars I would , First thing first these apartments shouldn’t even be occupied the way they’re filled with mold . Damages were already done when I moved into the apartment but yet they overcharge you for damages without showing you proof. . Don’t even bother calling corporate , the most nastiest people I have ever came across . Money hungry but don’t want to fix or replace anything had a leaking ceiling the whole year I lived there . Apartments are overpriced and poorly renovated."

"It has been a great experience so far. The only thing is the schools around the area does not provide adequate transportation which has nothing to do with willowbrooke. They have been great and I don't have any complaints thus far. Management is great and always accommodating. I've only had minor maintenance request and they have been handled promptly and with care. Willowbrook apartments is worth it."

"Willowbrooke is a really nice apartment complex. My mother and I took a tour with Luciano and he was very helpful. He answered all of our questions which we had a lot of due to my mom wanting to relocate. He made us feel very comfortable during the tour. My mom will be applying as soon as her house get sold. Anyone looking for a nice place to live go visit Willowbrooke."