Lowe's Home Improvement

"Tried to exchange my full /defective Rhino Propane tank and exchange for one that would dispense gas. Purchased at Lowes but did not have my receipt. Lost it or misplaced. RYAN the store manager would not honor this and so I had to incur another 21.00 exchange fee. Absolutely, ludicrous he mentioned that it was posted as such. So regardless if the valve is defective YOU WILL PAY TWICE without your receipt. Buyers beware. After purchasing thousands from this store they will not be seeing my money any longer. So sad. Now I know why Home Depot has better GAS now!!!! and better service."

"Today, I went to Lowe's to get a piece of glass cut for an antique bookcase. I was returning one that was cut inaccurately. I was told by customer service to go to the glass-cutting area, and someone would assist me. It took 3 intercom calls and over 20 minutes for someone to come to the aisle. Finally,the Assistant Store Manager, Dan Miller, came by and stated he was trying to get someone who knew how to use the glass cutter. While calling for someone over the radio, he began to try and cut the glass himself. He stated he had only cut glass once or twice in the past and it was a long time ago. He was persistent, methodical, and careful as he began to recall the process. He apologized to me multiple times and stated I should not have had to wait so long. I thanked him for his concern. Dan figured it out before the staff member he was calling arrived. He again thanked me for my patience and gave me the glass to return to customer service for the exchange. To my surprise, Dan Miller showed up at customer service and assisted the cashier with my exchange. He "comped" the piece of glass and thanked me again for my patience and business. While I may not have enjoyed being in the store for 40 minutes for one piece of glass, Dan Miller's customer service was something I have not experienced in a very long time. Mr. Miller, I will be happy to continue to provide my business to Lowe's in Stuart because of YOU! Thank you again!!!"

"Used to work here and still love to shop here. Associates are always helpful and polite. I love the new online ordering get in get out. Not crazy about all the self checkouts now but hey that's the way things are going."

"Not as crowded as the big box competitor just north of here. Prices seem lower and employees aren’t as overwhelmed."

"I came to Lowe’s to buy plexiglass to cover a drive through menu box for a fast food restaurant. I was greeted at the entrance which is always a plus but I had an amazing customer service experience by a gentlemen whose name was Gene. I gave him the measurements of the cuts that I needed and he took his time to make sure it was correct. He also help breaking off unwanted pieces of the plexiglass. Gene made it a great experience shopping at Lowe’s."