Public Storage

"Nancy was wonderful she helped me with all my questions.She really goes above and beyond…..Exceptional customer service"

"Nancy was so helpful and pleasant. I made a mistake with my reservation and she quickly took care of me and i was able to move in seamlessly."

"Nancy is a delight and my customer experience with was and is the Best! Her assistance and patience is exemplary! I would Highly recommend Nancy to Anyone. She is an asset to the company without a doubt... Thank You Nancy!"

"Mrs Nancy was so nice and patient. I really liked that this location had staff on site because I visited two other offices and the doors were locked which was inconvenient. The other location also didn’t take cash so I looked elsewhere in the area and found Mrs. Nancy. I’d recommend this location for convenience and great customer service"

"If I was able to give 0 stars I would. I made a reservation the beginning of the week for an appointment on Thursday. Things happened so I was unable to come in that day so I made another reservation for the following day Friday the 15th. When I arrived to the location at 5:45, the door was locked and inside appeared to be closed due to the lights that was turned off. Visibly I can see a older lady sitting at the desk. I knocked and she got up and opened the door. No greeting no nothing, just cold attitude like she seemed bothered by something. I ignored it and I simply said that I’m here for my appointment. “Is your name so and so”? She said with such aggressive tone. I told her yes I am, so she proceeded to tell me with aggression that she have been trying to contact me and “something is wrong with my phone”. I told her I did see that you called and left a voicemail but I am a very busy person but I am here now for my reservation. I also told her that I don’t know if I have a previous balance and to see if I did because if I did then the storage wouldn’t be able to go under my name. I was not even there for more than 5 minutes and I already knew that’s not the correct way to speak to a potential customer. She did tell me that I did in fact owe on a unit and so that was my Que to leave and said that I would have my daughter rent the space. As I was walking out, a white lady came in and she immediately changed her tone of voice into something more customer service friendly tone to that lady. Then she yelled out where was I going and if I don’t go through with the reservation that I wouldn’t get to rent the unit for that online price. I told her that’s ok, she can go ahead and cancel the reservation that way it can free up so my daughter can rent it online and go through with renting the rental process. All in all I want to say is that this lady need more training in how to treat certain “people” if you notice the reviews, it’s “certain people saying she is doing a “good job”. As someone who used to work for public storage back 3 to 4 years ago, I know for a fact how that lady treated me in their was not right. So what I didn’t answer my phone. So what something was “wrong with my phone” all that was non of her business in to why there was “something wrong with my phone” my number so happened to be disconnected later in the week which I did tell her, but again that is not her business why I didn’t answer my phone. I left public storage not because I wanted to leave, but because I was simply bored of the job so I went on to became a manager at another work place. My numbers was very high and I brought revenue at the location I was working at in public storage and all my customers was very satisfied with me because I always go above and beyond to help them with their rental needs. I was so good that the District manager begged me to stay (she was an excellent DM by the way) because I had superb customer skills and that all the customers and not just certain customers loved me. This Nancy lady need to be investigated. I am hoping to hear back from her manager."