Pottery Barn Kids

"We bought a power swivel glider recliner from Pottery Barn Kids. It's been 1.5 years and it just stopped working. They told me it's my problem not theirs. None of their furniture comes with a warranty smh spend $1200 on a chair just to be on my own when it stopped working. Just a heads up if you plan on buying furniture here."

"I’m a fan of this brand. But the sales woman was so rude. We went to pick some toys for my son. And my son played the displayed ones for a few minutes, under my husband’s supervision and on the display table all the time. The sales person (about 55yrs or so) came and told us no touch the displayed toys. And she then picked a box and used her figure knocking it, telling us we could buy. Soooooooo rude! A kids’ store should never hire rude person like this."

"This store is absolutely gorgeous. The store is on the expensive side, so you have to expect higher prices vs other kids furniture store. The products are absolutely stunning, but again if you are on a budget consider similar products at a much less expensive price. There are beautiful options from newborn to young kids."

"Worst company. Makes me sad that such a high quality furniture store can be so unreliable. They promise you you’ll have your nursery furniture before your baby arrives and then delivery date continues to get pushed back. Read the reviews it all says enough. If you can’t purchase and leave with the item in hand I would highly suggest you look elsewhere for your nursery Items. Customer service is even worse and never calls you back. They also promised us a 20% discount through our entire pregnancy and then all of a sudden took this promotion away without any explanation as to why. We are huge pottery barn advocates between furnishing our home and now nursery and sadly we will no longer be giving them our business. I know the store themselves could care less but I hope this review helps another pregnant woman out before she goes without her nursery furniture like myself."

"If you want your furniture to arrive before your baby does I would look somewhere else. My wife and I went in and placed an order when she was 8 weeks pregnant. She is due in a couple days and we are still missing part of our order. It’s sad that pottery barn is completely comfortable selling items to pregnant couples knowing that they will not be there in time. We just had to pick up a rocking chair from another company so that my wife has a comfy spot to nurse our child. To make matters worse, the customer service line for the order is was so unhelpful that it would have been LESS stressful on us if there simply wasn’t a number for customer service."