Firestone Complete Auto Care

"today Sunday 11/02/2024, This rating is due to the poor customer service of the manager who was in the store in the morning. I made an appointment on Friday after work to correct the Alignment on my truck that was done last Saturday here at this same store. And when I arrive today I am assisted by the manager and he tells me that he must reschedule my appointment for another day. *Hello I have an appointment for today, and I'm coming because the work they did was bad last week. I don't want to waste my only free day of the week in your store, and even worse go home with the problem. Luckily there was the same person who gave me the appointment, for Today and helped me receive my truck * He has a 10 rating if Google would allow it, he almost argued with his boss explaining my situation. one bad apple damages an entire basket. It's totally true."

"Tried to sell me a 300.00dollsr battery that I didn't need did not fill fluids like they told me.charged me over two thousand dollars and I had to put my own fluids in.DO NOT USE this company they are not honest!!!!who cares how nice they are I want honest work done"

"***YOU TELL ME*** On Jan 12, 2024 was quoted $615.00 to replace the water pump on 2004 Jeep Grandcherokee V8. Felt this was a bit high (what isn't nowadays) so fine I bring it in to let them do the work. Bring the car in and they tell me there's a diagnostic fee to VERIFY the pump is bad. Fine, leave the car (big mistake) and they call me shortly and recommend new serpentine belt, thermostat, upper and lower radiator hoses for over $1,550.00! So basically they wanted another $1,000.00! for these few items. Being in a bind needing the car I stupidly authorized the work. I should of paid their diagnostic fee, pick the car up and took it to my TRUSTED mechanic/owner Rick at Pro Automotive. Unfortunately he was unavailable at the time. Next time I'll WAIT! .....THEN to add salt to the injury, when I go to pick up the car I check the work (habit nowadays) before paying. NOTICE the clamp (factory spring pressure type)on the lower radiator hose is not up on the sleeve leading to the engine block! It's at the very beginning made to LOOK like its on. I'm now livid knowing that after getting up to normal temp/pressure the hose would CERTAINLY come off and if I wasn't paying attention to gauges I would of had a burnt up useless engine. Can only imagine the quagmire going thru THAT with these yo-yos. SO I bring it to their attention and they have this shop kid (obviously NOT certified) try to put it on from bottom squeezing the clamp while I'M trying to slide the top of the clamp with a flat head screwdriver from the top. After a few attempts couldn't it on. So he tells me the tech that did the work is gone for the day (3:30) and he couldn't do anything more for me without a written order. I said LOOK I don't care about the clip being left around the hose, can't you just put a regular screw type clamp on?? So he says well.....I'm not sure I don't think or know if we have one......Seeing I'm only getting excuses and not results with the shop kid I go inside to explain all this to Isaac at the front desk. Sure enough he comes out and Lo & Behold they're now putting a clip on over an hour later after arriving to pick the car up. Used to use this place but people come and go. This place is NOT the same anymore AT ALL. So YOU TELL ME......was it worth the horrible review, loss of this and other future customers by extreme gouging?? Do yourself a favor....DO NOT go to this shop unless you have money to waste and you don't mind shotty sub par work. Never again"

"I had an emergency on last Tuesday after work, a big nail got in my tire.Store closes at 7pm, I arrived 6:53pm. The store really concerns about clients worries, special appreciation for Mr Issac took care my car right away. Thank you for the great customer service."

"I had an emergency and needed my tires replaced at the end of the day. This store was amazing. They told me to head in as they were close to closing, and would check on the tires as I was on my way. They called as I was driving to let me know they had them and would make sure I was good to go that night. The customer service was amazing. I really enjoyed speaking with them."