French Furniture Orlando, LLC

"I recently purchased my dining room set from French Furniture Orlando, and I must say the customer service was exceptional! The owner and his staff were incredibly friendly and answered all my concerns regarding the piece. They were very punctual with their estimated delivery time and extremely helpful with whatever concerns I had. I would definitely recommend buying furniture from here! 10/10"

"Service was great. The staff was very professional. I was privileged to meet Nathan great young man very helpful. Isaac who definitely works with you. The gracious Nathalie who assist in making your dream come true. I am very pleased with my furniture. I bought a bedroom set that is very Lovely and out of the ordinary! I also recently went back and bought a chandelier installed by johnny it was a great job done. Thank you to all the staff of French Furniture Orlando."

"****** - My response on your response - 1. First of all it is obvious that I want my privacy respected. Why did you write my name in your response? Are you st#@!d or id@@t? Now I am pissed. 2. The complaint was about YOUR VERY lousy low quality product! I even posted a picture so you know that I am the true buyer. People should not buy from you at all. Your HIGH-PRICED items lack quality and for attributes like toughness and durability, your good-looking items are worse than IKEA. 3. Your price is MUCH higher, definitely. People should just go to Gallery nearby just across the street from your new location. The set that you sold me is way cheaper in Gallery and delivery is not an issue! I can post pics of those with your price vs Gallery on the same item. In fact, people should just go to the World of Decor nearby for similar nice looking pieces with lower prices and no waiting delivery. 4. Your response made it about the delivery. The complaint is more so about the QUALITY. Customer feel being scammed. Your sales team with flowery words have no dignity at all, spewing lies just to sell, feeding your customer's ego just to sell those junk presented in nice looking form. 5. I know you are moving to new store when I put the order. I never expected you will use me as opportunity to clear out your old displayed items by selling me those at full brand new price and then blaming the typhoon as the reason why those display items were not there anymore when it is clear you just delivered them to me! 6. You have my number, email, etc. and you did not make effort to contact me! 7. Yes, we are still waiting for the chandelier that again I know you will just deliver the display item since I saw them damaged with chip hanging in the same exact spot but being wrapped as brand new. 8. The picture attached shows the old fabric damage at the back that must have been there before delivery. I only looked for "signs" when I saw that that item was gone in your display the moment I received mine. It was gone not because of typhoon. Orlando area had very slight typhoon damage - no floods and electricity was back right away. Pls don't blame the typhoon like your building was a mobile home."

"I ordered 3 items (sets) worth more than 13k in this store. They are supposed to be custom-made and they promised that it only will take 3-4 months to deliver. I chose mine to be the ones exactly like the display because I am afraid they will send very poor quality ones and totally different from the quality in the display. FYI, I read it from one other customer's review so i was bit wary. I waited more than 4 months and all my orders are not in yet. After more than 5 months, I got item # 1 and 2, but # 3 was not delivered yet. I ordered it July and got 2 items before new year. I went to the store to follow up on item #3 and found that the exact display for item #1 was not there anymore. I have very strong reason to believe that they just touched up the display and gave it to us at the price of brand new!!! The item #1 that I got has some imperfections, which I only noticed after weeks of looking at it. I remembered seeing that imperfection on the displayed item from months back and I have pictures of it from the first time I visited the store. Now upon another store visit to follow up on item 3, about 7 or so months after the initial order, I saw that they are just wrapping item #3 (chandelier) on display. It was on the same location as when I ordered it and it is there still hanging only this time it has wrappers on it!!! Now my suspicion that I got the display just went stronger now. I asked the gentleman and he lied to me saying it was brand new that it just got there only a few days back and that it was still wrapped and ready to go to the customer who ordered it. To my mind, "Go where? To my home?" I laughed at his claim that it is brand new and pointed out a chip. I photographed that item in its exact location a million times before to know it so well. These people are a bunch of liars. So I canceled order #3 and they don't want it canceled even if they are the ones who reneged on their obligation to deliver it in 3-4 months. Now the item #1 has some chips on the wood already just 2 months after delivery. I realize we are getting very soft wood like match sticks that is why they are easy to form and easy to be made to look good. The item does not feel sturdy at all. Lean your back a little hard and you hear some squeak. The foam where people should sit on looks distorted already only 2 months after delivery. And to think that there's only 3 of us in the house. Their product is this - the quality is poor and not built for heavy use. They sure look nice at first but know they get worn out easily. In short don't you dare sit on it everyday. Their items must be for very light use only. In short you are getting a poor quality furniture that only looks nice."

"Excellent service, super quality, boynd my expectations.Fully recomend it, once you try them, after that yu will be their regulars. The owner Isaac know how to keep his promisses. I am very happy"