Spencer's Auto Group

"02/16/24 Dept of agriculture involved now over their FRAUD. Tells you all you need to know, even though Rodney acknowledged the FRAUD in his review, he has failed to refund new battery ..had the one I bought been new, wouldve/should've had 36 mo warranty according to ACDELCO...so they would've had to replace it. Fraudsters. Most unprofessional, thieves, who have SCAMMED many I bet. I'd NEVER take a vehicle there. 2/6/24 Watch for the FRAUDSTERS to answer to the news channel. NEVER DO BUSINESS WITH THEM. Update1/31/24 They won't respond to the BBB. DO NOT GIVE THEM YOUR BUSINESS 1/31/24 Again, as Spencer's normal, they lied to the BBB. Once, I had battery done elsewhere, stopped to get my refund, AND TAMMY PROMPTLY CALLED POLICE ON ME? HMMM, but Rodney said he "wanted to do the right thing". THIEVES, FRAUDSTERS **Warning** they committed FRAUD! Dept of Ag involved. You weigh 400 lbs, I hardly think you need to worry about me. You are a liar, said I was talking to Tammy's husband's brother. You can tell how UNPROFESSIONAL you truly are by your "soooo professional response". We'll let dept of agriculture decide. 1/3/24 Owner contacted me via text after refusing to discuss w me unless it was by phone. I do not trust them and declined it. He then texted in evening he wanted "to do the right thing" but he wanted me to remove this review. I agreed to remove about battery but not about Tammy. Said he would come to my home and replace battery. Today he changed that, told me he felt "threatened " by me and would only do "the right thing" if I, with failing lungs, and no car, brought battery to him. I refused. They are UNETHICAL, so unprofessional and thieves. He told me he would come "if I changed my attitude". Is the kind of place you want to spend your money? So I wasn't ever gonna report why I'd NEVER go to these thieves, but after my battery dying, swelling after they INSTALLED IT WITHOUT NOTIFYING ME UNTIL I WENT TO PICK UP MY CAR, after having a used engine put in. The first engine I ordered came in broken. So Tammy, offered to call around places. She called greenstar, (I didn't know, whom she called) and said it was the only one and it was $2050, just for engine. I said, I can't afford that, and that I'd call around. After a few calls, I happened to call grrenstar..he said "oh yeah, Tammy just called about this engine" he quoted me $1350. So Tammy tagged an additional $700 on just the engine. I bought that engine. So that was $1400 total. I was then charged extra fees, trying to make up that $700 I guess. They also put a 1 year old battery in my car, with a "supposed 18 mo warranty". I NEVER ok'd a battery, and didn't have the extra money for that, and my friend who standing right there, zelled me the money. I asked why tbey put a battery in and her dude said "oh it was really bad". Again, i never approved it. And now, I am extremely sick, doing infusions every Monday and these OUTRIGHT THIEVES WONT DO ANYTHING. Date of sale was May 14th, 2021. Picture is the battery they put in my car. DO NOT TRUST THEM. Double check...that's why I would never go there. So now, I'll contact an bbb, and report them to dept of agriculture. And when I picked it up after 2 weeks, once they got 2nd engine, I drove it, immediately and went back, because engine light was still on, spanky said "oh its nothing, it's a dummy light" after I spent $1680.93 with them and $1400 for engine. Thieves!!!!! Tammy, I have my receipt. They committed FRAUD by installing a 14 mos old battery as new. These people are UNETHICAL, UNTRUSTWORTHY, LAW BREAKERS and DO NOT DESERVE YOUR BUSINESS."

"I was having a random no start and random stalling on my 16 f150. Ford couldn’t figure it out and no other shop wanted to touch it cause the problem wasn’t persistent. Rodney took on the challenge and figured out the problem and did a fantastic job. He also disabled my auto start/stop feature at my request. I can’t thank him enough. Rodney and w.j are Great people and have been turning wrenches their entire life. I highly recommend Spencer’s auto group."

"I took my bmw to 3 different mechanics spent 100s of dollars for it to still not run properly . Spencer fixed it the right way and it’s running like it’s brand new . Thank you so much ."

"New to the area I found Spencer's by reading reviews. I'm so glad I did. They did an amazing job on my Nissan Frontier rear brakes. The price was better than the 3 other locations I called. They responded quickly, had it in the next day and fixed that afternoon. Thank you Tammi (y) best wished on the birth coming up."

"Thank you Spencer’s Auto for all the work you have done on my cars over the years. You do great work and I also appreciate the fact that you test drive my cars to find out any problems and after you fix my cars I appreciate you test driving them again to make sure the problems are fixed. I have recommended you to family and a bunch of people and no one has ever complained about the work you have done. I will continue to recommend Spencer’s Auto to anyone that asks . Again thanks Spencer’s Auto ❤️"