Cook's Air Conditioning & Heating Specialists

"We were very impressed with Craig, our service technician. He was punctual, explained everything he was doing and was very respectful of our property and courteous to us. Terrific customer service delivered in a friendly manner. Kudos!"

"Chris was very personable. Assess the situation quickly and gave us options. Very very helpful! I would recommend him and the company highly!"

"I am very pleased with the service I received. Called needed three units looked at as we were leaving town. They sent Matt who I felt was very knowledgeable. Service was very efficient and pricing seemed fair. Will recommend to others."

"After my unit went out, I reached out to a few companies to get replacement estimates. Among them was Cook's. I contacted the Ocala office number and scheduled an appointment, the earliest being in the morning several days out. The during the three hour appointment window, I received numerous calls and texts to verify the appointment (important later). After seeing this, I was annoyed but responded since I had already cleared my morning for this. I met with Dakota, though nice and thorough in providing options, said he would send me the quote in a few hours. I waited until the evening to tell him that I had not received any information yet, just to be told it failed to go through but did so when I had asked. I reviewed the details of the offer and decided to go with a new unit from Cook's after some clarification. I was reluctant to pay in full, so I responded and provided all of my personal information for the financing application. I informed Dakota that I completed the application and let me know what is next. Nothing. The weekend had passed and still nothing. I reached out to him again and nothing. I called the office only to be told they would follow up with him. Nothing. I called again after some time and still got no response. After providing all of my personal , social, and license information, I was ghosted. No one bothered to assist even though I said I still wanted them to set me up with a unit. I am glad I didn't pay up front."

"Craig was knowledgeable, quickly diagnosed the issue, had the correct parts to repair it, quickly fixed the issue and answered all our questions. I know people and he is an honest man. Would definitely recommend him and Cooks. Will also definitely use him/them again."