CVS

"As a long time CVS pharmacy customer at 5300 john young I always understood how busy they can be and was patient but the staff I experience today( except for long time employee, Keisha) seem to forget what Customer Service is all about—after waiting 30 minutes for something I was told will take 10 minutes I was told with a condescending voice the fault was basically mine. It’s been 8 months since my 1star review—so just like I criticized I must now update that—— I just left CVS and it’s now like walking into a family situation. You’re always looking out. I don’t know if my review had anything to do with that with that but I must say the staff is excellent. Thank you."

"This place legitimately sucks . If could give -0 stars I would . Pharmacy never answers calls , service is really slow and they run out of your prescriptions frequently. Pharmacy staff can come off as really uncaring and this is a place where sick people are expected to get their meds? Trash , straight basura I don't understand it but I am so glad Im moving so I don't have to visit this pharmacy ever again . Good riddance."

"I am a physician who called in prescriptions for my patient to this pharmacy at her request. The patient arrived at the pharmacy more than 3 hours after the Rx information was called in, and staff present told her there was no record of any meds for her. Further, when I tried to speak with them directly, they put me on hold and then sent straight to voicemail. Despite calling back multiple times requesting to speak to the pharmacist, I was put to VM. I will never send another Rx to this pharmacy and will actively discourage all my patients from going here. Corporate should take notice, get involved, and address this huge patient safety concern."

"Called because my patient needs her insulin that was ordered last month. Wanted to get clarification, because she has been without for 5 days. Called and to speak to speak to someone and they keep sending me to vml. The pharmacist answered one time and said well I have 5 patients in front of you in the store, so you are going to have to wait. Who says that? I still cant help the patient. I need corporates number"

"My doctor sent my prescription to this pharmacy. Normally, I love CVS. So I was checking on my app for the prescription to be ready but it says its on hold that I had to call to the pharmacy. I called, and I've never experienced such a bad costumer service, the person who answer the phone not only had poor manners but she was dismisive and not willing to help. I was disgusted by the treatment."