Pinch A Penny Pool Patio Spa

"If I can put zero stars I would. This place is the worse. The previous owner took my money and provided poor service. Then they stopped showing up after I paid them. Now he sold it to someone else and they also suck. They want me to cut down my tree so that they can tend to my pool. Stay away from this place. You’ve been warn."

"I signed up for monthly pool service a few months ago. The service was $125 for weekly service. The first month, no one showed up the first 3 weeks, but I wasn’t charged so I didn’t think much of it. The next 2 months someone showed up a few times a month but never weekly. However, wasn’t charged for these months either so again, I thought nothing of but I started to grow suspicious and then I received 4 different charges of 4 different amounts- everything over $125. And by this time the pool services have stopped; our pool was green because it had not been cleaned for 4-5 weeks. We called the shop multiple times a day until we finally got someone on the phone. They claimed they’ve been busy and had an emergency for the reason they didn’t answer the phone. However, someone showed up that week told us our pool was green because I wear makeup, told us we needed a new filter and took zero accountability for the pool being green. 2 weeks later the owner comes to our house- replaces the filter, told us we would be reimbursed for the previous month and asked us to stay with company and they were going fix things moving forward. Well, again people stopped showing up to clean the pool, we were never reimbursed so we reached out again. The owner said he felt bad so he wasn’t going to charge us for the month and he was going to work on the refund he promised. It’s now a week before Christmas, I have been charged $423. I still haven’t received the $125 reimbursement. I reach out to the owner and I have been told the company was sold and the new owners are stealing money and to dispute the charge with my bank. If you are considering a pool company- do yourself a favor and stay away from this pinch a penny location. I have gone to other locations and they said they heard about bad business taking place here so it’s no secret."

"Horribly run business, beware. They charged my credit card three times for pool service that was never provided. They even changed their merchant name and charged a fraudulent different amount to my credit card. Good luck getting them to answer their business phone number. The owners Son who is running it into the ground literally told me to file a chargeback on my credit card for the charges since he didn't feel like following through with a refund. If you want your pool neglected and empty promises/commitments this is the place. I will be steering clear."

"It’s official, we need to break up! I’ve called hundreds of times, I’ve left messages when the service actually LET me leave one, and I’ve knocked on your actual door. Since I can’t get a hold of you, this is all I have. CANCEL MY SERVICE! I’ve found someone else, someone better, someone who actually picks up their phone. I really like Raj & his dad as people but as business owners they’re horrible. Here’s all the things: I started using them in January 2023 since the store is around the corner from my house and when I went in to the store to inquire, they were so nice and helpful. And service at the beginning was fine…for a few weeks. They wouldn’t show up every week…for the first 2 months it was more like every other week. I was told that they were having trouble with their workers. I understand having trouble keeping employees in this market, but I have only had the same pool person twice in the 7 months I’ve used them! And at some point that is just an excuse. They almost let my pool get green once before but we caught it in time after they didn’t show up for 3 weeks. But this last time, as you can see from the photos here, they totally lost it. The first picture is from a week ago and I had already been trying to get ahold of them for 2 weeks and no one ever picks up the phone! I seriously have SO many calls on record to this place. So last week when that color started, I tried going in person multiple times and they’re always closed when the store hours posted say they should be open. I even went one day and there was a handwritten sign saying they’d be back at noon…it was 1:30pm! I’ve called hundreds of times, I’ve left messages when the service actually LET me leave one, and I’ve knocked on your actual door. Since I can’t get a hold of you, this is all I have. Again, CANCEL MY SERVICE!!!"

"This company was great the first year I used them. The last four months, all of summer, they have been horrific. They wont always come once a week like promised. They will spend 10min at ur pool max. They do not properly treat the pool when they do show up. The front desk person is impossible to reach. They will tell you for days and days that they will come out tomorrow and never show. I will be switching pool services. I attached pictures so everyone can see how they left my pool for months."