Masterpiece Pool & Spa

"I had numerous issues from day 1. I have called numerous times and no one has returned my calls. Even though the construction is done there are very visible stains in the pool and I have called and called to get this corrected and they said they would get back to me and I have been waiting for months and have called and left messages on the mean time. Also I had a roof installed and was told there would be an outlet for a ceiling fan and there is none. When I called they told me it was there but hidden and no one can show me where exactly it is hidden. Instead they just stopped responding. The communication is terrible, and I have been more than patient in trying to get this resolved. Also they broke my neighbors SPRINKLERS which they were supposed to have fixed and they assured me that they fixed it and my neighbor still has water running in the road. Mind you, my pool has been "completed" since November 2021 and these issues still exist and no one is following up but why should they, they have already been paid so they are happy and in the meanwhile I am a very dissatisfied patient customer."

"The quality of work and the team is very good and the sales and operations teams are very knowledgeable. Where they really struggled was project Managemt and communication. I signed the contract in May and my pool didn’t get signed off until 2 days before Christmas. I had to push a lot to get things moving and still they haven’t installed things per the contract. I haven’t taken pool school, the chemicals were not provided so I went elsewhere to wrap the project up. I installed a heater and it would have made all the sense in the world to work with them I just couldn’t justify it given all the delays."

"Great Pool People! Patient, knowledgable and personal service. From the beginning with computer layout to the actual start up of the pool they listen and executed the plan and were there for us. We were fortunate to pick them after visiting with several others it was obvious Robert's passion to build us a pool that we wanted. Highly Reccommed!"

"Melena and the crew at Masterpiece Pool & Spa were very easy to deal with. They made the experience wonderful and I would recommend them to everyone I know. Top Notch service!!!"

"Rob built our pool 7 years ago - they did an amazing job, we got exactly what we wanted at the price we were quoted. The customer service since has been brilliant. Rob calls us back immediately when we call him with queries etc. Would not hesitate to recommend them and we would definitely use them again. They are a company who care about their customers, something you don't find often these days!!"